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Service Center Review Summary
5 out of 5
12/19/2021
Outstanding Customer Service
5 out of 5
12/19/2021
Had a great experience with Jim and the whole Kia of Bedford staff.
5 out of 5
12/19/2021
Great place great service great people
5 out of 5
12/19/2021
Good work.
5 out of 5
12/18/2021
Jacob was great. He was professional and very courteous. Very nice experience. Thank you
5 out of 5
12/18/2021
James was friendly and honest about the repairs that my car needed
4 out of 5
12/18/2021
The service rep kept me advised. Service was fast
5 out of 5
12/18/2021
Brian was amazing
4 out of 5
12/18/2021
I was very satisfied with the help I got regarding my car. I was dealing with some light that would not be removed matter if I did what the light was indicating. The service with quick but also great communication ! I really appreciate everyone and want to thank the ones who were there Thursday 12/16/2021 at 7:00am because everyone was so helpful, thank you for your help much appreciated !
1 out of 5
12/18/2021
I brought my car in at 10:40 for my appointment at 11. Around 1 o’clock, I decided to call considering it had been two hours. Once I did, I was informed that the person servicing my car just came back from his break and he has just started working on my car. It was finally done at 1:40; 3 hours after dropping it off. I am very disappointed considering the last time I serviced my car I was in and out in an hour. I just do not understand the long wait considering it only took about 40 minutes to finish the full oil change. If it was going to be a long wait, I would’ve preferred to be told a later estimated time to bring my car back rather than having to walk around in the cold and sitting at different restaurants.
2 out of 5
12/18/2021
the staff showed no signs of caring for the customer, was the conclusion i was left to come up with after sitting in the Covina valley kia dealership for 4 hours with no updates or notifications from the staff about how the oil service was going. Also after being told a car wash was provided, i had walked out to my car to find an unwashed car, which although is not a required thing of course, was a little unsettling considering the info i had just received. This experience was so bad I’m going to learn how to do my own oil service and never come back. :-(
5 out of 5
12/18/2021
Mike is a Class Act! Excellent customer service.
5 out of 5
12/18/2021
I had good service, very pleased, Matt was helpful and friendly ,, enjoyable experience, thanks
5 out of 5
12/18/2021
Thank you
5 out of 5
12/18/2021
It was a pleasure to get my car serviced this morning. The staff were so pleasant and very professional and thorough.
5 out of 5
12/18/2021
They serviced my car and I bought a new one
4 out of 5
12/18/2021
Mike hooked me up with a complimentary car wash today. I was just in for an oil change and tire rotation, so that was quite a pleasant surprise! Always going above and beyond!
5 out of 5
12/18/2021
Brian was excellent in his attention and care
5 out of 5
12/18/2021
I was extremely pleased that you guys could get to my car so quickly. The service was very quick & efficient and my car is sparkling clean.
4 out of 5
12/18/2021
Jim is the man!
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