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Service Center Review Summary
5 out of 5
3/2/2022
Always very attentive! Pleasure to work with and eager to help!
5 out of 5
3/2/2022
Great job as always good people work there thanks for all you do
5 out of 5
3/1/2022
Mat was fantastic!!!! I have been in the auto service for 29 years as advisor and service manager. Mat dis it all perfect and car is fixed. We will be back !!!!
5 out of 5
3/1/2022
Great and timely job, as always! Thank you.
5 out of 5
3/1/2022
As being a part of the team I’m glad to have the benefit of being able to receive great service at an affordable price! to Karen for her dedication to providing attentive and informed service. Thank you Covina Kia!
4 out of 5
3/1/2022
Two Kia’s over 9 years —Mike Connelly has been there through it all. It is incredibly difficult to get an appointment. Online, over the phone, ridiculous. Worth it once you are finally able to connect with Mr. Connelly. Customer service is top notch, I have complete faith that my car will receive all necessary services, that I will not be misled, and I will be fully informed. Integrity. Some say it is hard to find these days- I disagree. I found it in abundance at Covina Kia Service Department. Thank you Mike. For years of impeccable service. I am grateful for all of your help.
5 out of 5
3/1/2022
Very polite and friendly staff
2 out of 5
3/1/2022
They told us it would be two hours we waited an hour and 40 minutes and the car was still in the parking lot had not been serviced this is not the first time the last time it happened to and I spoke up and they did a half fast job on the service it’s not gonna happen again this time. I understand if your understaff overbooked on your appointments but don’t tell me it’s gonna be two hours and the car still sitting there and if I hadn’t spoke up the car would’ve set longer not happy with the service
5 out of 5
3/1/2022
Karen was very helpful and kept us informed with updates while our car was being serviced.
5 out of 5
3/1/2022
No....thank you very much
4 out of 5
3/1/2022
I always get my maintenance done at the Covina Kia dealership because they have always taken care of me.
5 out of 5
3/1/2022
Michael was amazing kept me up to date the whole way will definitely bring my car back
5 out of 5
3/1/2022
Thank you for great service!
4 out of 5
3/1/2022
Personally, I am always grateful when the Service department advises me on other outstanding items that are in need of either replacement or repair.
5 out of 5
3/1/2022
Thank you
4 out of 5
3/1/2022
Everyone was so nice!!! From how quickly they greeted me to how quickly the shuttle driver took me home. And the check out process was great, too. They even walked me to the door! Exceptional service. I was happily surprised.
5 out of 5
3/1/2022
Adrian was great getting to me quickly and then listening to what I needed and requested! Definitely keep him on as an employee, he’s a great guy for y’all’s team in service department!
5 out of 5
3/1/2022
Everyone went out of their way to be as helpful as possible..
5 out of 5
3/1/2022
Torey was so great kept me updated and explained the situation. It was a pleasure dealing with her.
5 out of 5
3/1/2022
Always a pleasant experience and excellent service.
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