Kia My Service

My headlights shut of by themselves while driving at night. A HUGE safety hazard, but because the issue cant be duplicated in the shop you wont fix it for me. It is a known issue on the Kia forum with the 2016 Optimas. I will not be purchasing another Kia on principle alone. Not cool at all. Gina was polite as always.

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Very courteous and got my car done fast

Mike did a great job of getting me in to replace my headlamp. His service was impeccable as well as the rest of the team. Thank you as always for the great service! I will not go anywhere else ever!

When my car broke down, I took it to Covina Valley KIA, sure that they would remedy the situation and have me back in my car in no time. Despite having to wait 2 weeks for my appointment, I still had confidence in the service center. When my vehicle was finally taken in and returned to me, I was assured that the problem had been addressed. I was told that the foreman even performed a test drive over two days to assure that my car would not break down on the road again. I was shocked when I was driving on the freeway a few days later when the same issue came up again - my car slowly lost power, every light on my dash illuminated, and I scarily pulled off to the side of the freeway and called AAA with my girlfriend and dog in the car. I returned the car to Covina Valley KIA and this time, they assured me they would take a closer look to see what happened. I picked my car up a week later. That same day, driving back from work, my car, again, died on the freeway. This time, thankfully, I was alone - I pulled off to the side of the freeway in rush hour traffic, in disbelief. I spent $575 at this service center. When I release my car to you, I expect you to fix what’s wrong with it. You failed. And put me in danger. Because I am young, I feel you took advantage of me. If it has been someone else, someone older, best believe, you would hear from them. Instead, I will take my car elsewhere with hopes that they can do better than whatever you’ve done for me this past month. I can only hope that someone else doesn’t waste their money like I did at your service center and put their faith in your work the way I did. I hope someone learns from the scathing Yelp and Google reviews I plan on leaving.

Awesome job by everyone ????????

Love the video to let me know what’s going on

Awesome Samuel thank you

Good service. Nice people

Very professional

Best service ever.

Brian and the team were extremely helpful in diagnosing and explaining what seemed to be a phantom oil leak. Even when the problem represented itself upon pick up- Brian listened,took it seriously - the repair was simple-and I was back on the road within 1/2 hour. So far so good- but I was assured that they would reassess if the leak reoccurs.

As always, it was a pleasure taking my vehicle in to the Key West Kia. Love their service team.

Great, fast friendly service.

I had 0800appointment ; I arrived0750 I was told service was not open yet and I waited 10 min before I was addressed for my oil change. My car sat in line for 15 min. 0920 I noticed my car parked in finished area and waited again for service center to call attention to my vehicle. I asked if service was able to retract my window screen ; service person again left me waiting for an answer which I feel should have been written on service report. I paid cash and departed at 0935. This is the first time in the 3 years I have had service and I took too long and close to $100 for just oil change. I was not verbally advised of the increase The odometer was not changed for next service. I was greatly disappointed now for a plus. You have a dedicated employee who seems to bust her but at your company that I did notice during my wait. She’s the lady who washes our cars. I commend here effort her speedy bounce when she works. She’s a keeper. Women to women I commend her! Perhaps your agency could off 10% discount for AAA members, or Senior’s. Just a suggestion……. First responder retiree

Thank you for your service .......I am with KIA for last 10 years ....thank you

Matt is amazing!! So thoughtful and helpful!

The team at Peltier Kia are experienced, thoughtful, thorough, and helpful! Also, they are fast without missing a beat????

Always a great visit . Thank you all for what you do its also good to come in

Mathew was great,he kept me posted about my car.. Mathew is such a nice person,10 stars for Mathew!!