Kia My Service

George was amazing as always. Always professional, and good at keeping me informed every step of the process - whether it’s routine maintenance or something more pressing like a recall. I’ll continue to bring my Kia to Covina Kia.

Great service, has a great attitude and was quick to check me in.

He was very professional, mannerly and went the extra mile.

Great service great communication thank you

One of my best experiences thir because of me Nunez will be retiring becouse of him

Eric was very professional and made sure to take care of what was needed on my car. Thank you Eric!

George was a great help as I transitioned my routine maintenance services from Kia of Alhambra to Covina Kia. He was very communicative and answered all my questions thoughtfully. I am very happy to know that I can continue to receive great service at Covina Kia.

Called, kept me updated on the service and what may be coming up to plan for with my car. Appreciate the thoroughness and easy visit with Eric/KIA. Thank you

Like always Mike is the MAN. It's been about 10 years Mike been are service manager and does GREAT JOB. TY Mike

Thank you, Eric Perez for your exceptional customer service and for having my car ready super fast! A+

Michael Connelly welcomed us like family treated us with respect and great hospitality

Please label the in-coming phone call number with Covina Kia. I did not recognize the phone call number so I hung up!

Thé service was done faster than I expected. Alberto was very nice and professional. Thank you for your excellent service !

Well done

The overall experience was not great. The service representative probably has good intentions, but did not seem to have been appropriately trained on how to handle unclear situations. I had an issue with my rear view camera and the response was basically “oh we’ll have to see if we can fix it.” If I’m bringing my Kia into a Kia dealership, the assumption is that problems can be fixed, prices might vary, but there should always be options for a path forward. Also, it was deemed as vandalism, which to me should trigger the representative to suggest getting Insurance involved before pushing a very high price tag for something that it’s murky if it was vandalism or defect. All in all, a very confusing and very disheartening situation that left me feeling so anxious until my insurance company got involved and resolved the situation.

George was my service advisor and treated me extremely well. Your best employee as far as I’m concerned.

Good job!

George has an outstanding customer service. He explained everything in details!

George was attentive on a follow up visit that I had scheduled and answered all my questions and was timely in his getting back to me.

Such HORRIBLE service. They ignored every single one of my concerns, and when I showed up to pick up my car, the advisor had the nerve to say he was “waiting on me.” I had called him 3 times. Completely unprofessional.