Kia My Service

Thank you to Alex for his great attitude and helpful suggestions and attentiveness.

Thank you for everything satisfactory service, except that I have to make payment on line.

Seemed like he was new. Pushing for unnecessary services that were conveniently uncovered. Checking in took a considerable amount of time, my ride was being told to move his vehicle for waiting so long for me. Later when my vehicle was ready, he called my number, then proceeded to state that he doesn't know who he called and asking what my name was.

Michael is awesome and the service team does an excellent job. I hate the new phone system. It’s awful.

El fue excelente ,todas mis preguntas fueron , con respuestas muy amables y claras , el tiempo de espera , el trato , en general le doy un 100 de 100

Improve turn around time and attentiveness of staff in the seevice department

Mike is Awesome very professional customer service is a 10 star

Mike is always on top of his game. Very courteous and helpful .

Excellent service!

Michael was excellent and sooooo very sweet and personable. My experience with Michael and Kia exceeded my expectations.

George, was so very helpful.We appreciate his honesty & explaining all about my Kia. I love the video from the mechanic. Really great idea, all my years of owning cars, this is the first time I’ve had a mechanic talking & showing my car parts &what is needed & the condition of the part, actually seeing it with this video!! Amazing

Great communication and great workers did a good job working on my car.

George was great. I've had him before and he is always very detailed. Oriented and I leave satisfied every single time. Personally, I think you should pay him more.

Michael was friendly, professional and communicative

I received notification that my car was ready for pick up and I prepaid prior to picking up my car which came to a total of $317.79. I saw on the mechanics video that my engine filter was dirty and opted to have a new one replaced for an additional $117 (estimate). I called Nathan to let him know that I would like my filter replaced. When I arrived, Nathan stated that he gave me a discount on my filters which was very much appreciated. At that point o gave him my credit card thinking he was going to charge me to have the filter replaced. When I looked at the receipt, I noticed that I was charged $385.80. I informed Nathan that I had already paid online. He was not aware of that, so I was charged twice. Mike Conelly was gracious enough to help refund my card. This was yesterday (11/20) and the money has not been put back in my card as of today(11/21). I understand that these mistakes can happen, but just wished it would have been noted that I already paid.

I have been coming here for the past 3 years since I bought my car and my experiences here have been nothing but exceptional. They always tell me what is best needed for my car to be running in top shape. I appreciate Michael for taking the time in helping me out and getting my car the services it needed.

Very satisfied!

Alex was a great service tech. For my first time at Covina

George was prompt, friendly and professional. We will definitely be coming back to him for our next service

We are very happy with your service department and really like the professional treatment by George