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Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
7/28/2022
Mike is always the best and goes above and beyond for his customers!
4 out of 5
7/28/2022
Everyone we have dealt with at Kia has been extremely professional, friendly and knowledgeable, including Samuel Norris. You don’t get this kind of service everywhere. We wouldn’t think of taking our Kia anywhere else.
5 out of 5
7/27/2022
Awesome staff to work with!
5 out of 5
7/27/2022
I received great customer service even without an appointment I was able to get in and out
5 out of 5
7/27/2022
The staff is always professional and knowledgeable.
5 out of 5
7/27/2022
James was very professional and efficient.
5 out of 5
7/27/2022
Thank you, Tory, for your expert help and dedication to your customers.
5 out of 5
7/27/2022
Anthony is very knowledgable
5 out of 5
7/27/2022
Everything was wonderful
5 out of 5
7/27/2022
Anthony is WONDERFUL! He kept me up to date on the whole experience and went above and beyond to make sure I had everything I needed. So grateful to him!
4 out of 5
7/27/2022
Oscar Nájera was not the one who helped me. Oscar was in the phone when I arrived and so Jonathan Martinez that was kind enough to do my service intake. Jonathan is very customer service oriented and explained what service my car was getting and answered all my questions in a professional and friendly manner. No offense to Oscar but even when he got off the phone he did not acknowledge my presence even though he knew he was assigned to me. When I picked up my car I experienced the same scenario. Jonathan took care of my paperwork. I had zero interaction with Oscar. I will be requesting that Jonathan be my Professional Serviceman in the future. Thank you.
4 out of 5
7/27/2022
KIA of Bedford is the best.
4 out of 5
7/27/2022
As for the service they did ,they got the job it was a simple and quick .As for the charge I’m highly unsatisfied .. For a Diagnostic it’s crazy to charge 150 before taxes which ended up at 179.00 . Then a 90 dollar oil change . I also don’t like that online Kia company site say 88-100 dollar for the diagnostic. So then why I paid more . I need answers .
2 out of 5
7/27/2022
I waited to long for return calls and updates.
5 out of 5
7/27/2022
Jonathan was clear and very courteous, very professional.
4 out of 5
7/27/2022
I was extremely surprised when my car was ready and that the problem my car had was covered by warranty. Jonathan greeted me with great news and made my day. He continues to be a great person to have handle my car needs and is always super helpful!
4 out of 5
7/27/2022
Very helpful, went out of his way to make sure I got the parts I needed
5 out of 5
7/27/2022
Thank you for the great service!
4 out of 5
7/27/2022
Michael was GR8
1 out of 5
7/26/2022
I was sent a link saying my car was done. I paid $483. When I arrived to pick up my car, it wasn’t done. They offered my a loner. I would’ve been ok except the loner smelled horrible. Someone had smoked in it and it smelled terrible. Also the gas light was on, it had 24 miles left.
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