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Service Center Review Summary
5 out of 5
9/5/2022
Very good service.
5 out of 5
9/5/2022
Micheal was professional, as always. Finished promptly on time.
2 out of 5
9/5/2022
I am extremely disappointed how things went. I was quoted 253.95 plus tax for 15,000 mile service. When my car was done, the bill was $316, $45 more then quoted.
When I asked why I was told because my car (kia Sorento) needed 6 qts of oil and was charged $13.99 in shop fees. I can sort of understand the extra oil, but we should have been advised. What I don't appreciate is the added shop fees. I was forwarded to the assistant shop manager (sorry forgot her name) and she said basically that's just the way it is and she doesn't advise customers ahead of time either. I don't know how this is possible. Maybe she was just protecting her emoyee but found this explanation unacceptable.
She did get the bill within $5 of the quoted price, but it's awful how the fees were just added without a care or explanation
4 out of 5
9/5/2022
Matt DiDonato is excellent!!!
5 out of 5
9/4/2022
Matt is a GREAT service representative. He is a great asset to Kia. I’m bring all my cars to him for service. Please let him know on his excellence.
Best Regards
Craig Gerace
4 out of 5
9/4/2022
Ten mins after dropping my car off I received a call letting me know what exactly was going to be done and the cost. Greatly appreciated!
5 out of 5
9/4/2022
N/A
5 out of 5
9/4/2022
Vehicle taken in to service quickly and completed promptly. Gene was courteous and professional all the way! Thanks for a great experience!
5 out of 5
9/4/2022
Thanks ????
4 out of 5
9/4/2022
Driving back has felt good.
5 out of 5
9/4/2022
Very friendly staff, kind and courteous easy to work with.
1 out of 5
9/3/2022
Would have been nice to have the part needed for the safety recall on hand before scheduling the appointment to come up there and not have it on hand to fix my vehicle.
5 out of 5
9/3/2022
The Best service
5 out of 5
9/3/2022
Quick and thorough service as usual!
5 out of 5
9/3/2022
I had the best experience possible
4 out of 5
9/3/2022
DOMINIQUE WENT ABOVE AND BEYOND SHE IS AWESOME!
5 out of 5
9/3/2022
Thank you for everything!
5 out of 5
9/3/2022
Thanks again James i
5 out of 5
9/2/2022
EXCELLENT SERVICE AS ALWAYS!
5 out of 5
9/2/2022
Anthony was very nice and helpful
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