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Real Reviews From Verified Customers
Service Center Review Summary
4 out of 5
10/30/2022
Danielle was very helpful in explaining the service costs and seeing that I was not charged for the router polishing.
1 out of 5
10/30/2022
Told part would be overnighted-but I never got a call-I called and told first available was Wednesday after I was told I would fit in on Saturday. After a hold
Your representative said I would be accommodated. Dropped car off on Saturday at 8:45 and when I returned af 3:45 if was not done??,,
Why ?
Was been in finished ad J arrived so another 20 minutes was no big deal.
Do appreciate the fitting in on the repair but felt I had to be the heavy to get it done. Though mission was accomplished so over all I am satisfied
4 out of 5
10/30/2022
As always the customer service is awesome! Matt did a great job keeping me informed and making the process an easy one. I really appreciated Matt and the mechanic requesting another Sorento for my loaner vehicle, I would’ve been happy with any car but they took the extra time to do that for me. I’ve never had a loaner car given to me as an option before at other dealerships so I was very grateful for that. They really took great care of making sure I wasn’t inconvenienced and took great care of my car as well. I can only say good things! Thank you for always providing top notch service!
4 out of 5
10/30/2022
Everything was handled well, however I had some cash in my center console that was no longer when I picked my car up. That was kind of surprising.
5 out of 5
10/30/2022
Matt makes my service experience a pleasure. Please let him know he is an asset to Kia.
4 out of 5
10/30/2022
I tried to do survey but don’t know if it went through so I’m doing it again, Katie was amazing and very knowledgeable and compassionate to my problems with my jeep. Also Tory and another gentleman that first checked my jeep in was also was great. Your employees really did help me with my difficulties with Jeep which was very frustrating for all of us involved but your employee’s were great. Please acknowledge their worth. Thank you
4 out of 5
10/30/2022
Matt Didonato did an excellent job. He kept me informed throughout the repair process.
He explained what was wrong in detail and the necessity of replacing the part.
4 out of 5
10/30/2022
Went above and beyond his call of duty. Didn't have an appointment, got me in and out in less than 2 hrs. Wouldn't take my KIA any place else
5 out of 5
10/30/2022
????
4 out of 5
10/30/2022
Thank you, service department, for diagnosing my AC issue!
4 out of 5
10/30/2022
I really appreciate your guys help and Katie was so professional and helpful and even so was the mechanic that I got to meet to help discuss my vehicle situation which I think his name was rich he was very nice and helpful too. You really makes me you know want to buy a car from you guys but I don't think I'll be able to do that for a while, but I will keep you in mind when it's time, thanks again.
5 out of 5
10/30/2022
Dominique was very friendly and helpful.
4 out of 5
10/29/2022
Matt was super attentive, professional, and communicated to the highest level. He answered every question we had and provided the top notch service that any customer could ask for. It was the best experience I’ve had with a dealership service department bar none. Thank you Matt and thank you Matt Blatt Kia!
5 out of 5
10/29/2022
They were very friendly and fast to complete my vehicle.
5 out of 5
10/29/2022
ok Service was great tks
5 out of 5
10/29/2022
she was excellent with every aspect of her job. thank you!
4 out of 5
10/29/2022
Process was smooth and quicker then before
5 out of 5
10/29/2022
Very friendly service
5 out of 5
10/29/2022
Matt was very professional, thorough, friendly and provided outstanding customer service!!
5 out of 5
10/29/2022
Thanks
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