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Service Center Review Summary
5 out of 5
3/12/2023
Matt went out of his way to help me.
He's a great asset to your company!!
5?
1 out of 5
3/12/2023
We had an appointment for oil change at 9am (we arrived at 9:05). We were told that it would take about an hour to an hour and a half. After one hour I saw the vehicle sitting outside in the parking lot and inquired if our vehicle was ready. We were told that it hadn’t even been started yet, and that Saturday’s are very busy and that they have us scheduled until 11am. It was not a good experience and made it clear that our time was not important to Kia of Bedford, and the benefit of making an appointment didn’t matter. The amount of time required should have been disclosed upon arrival. Also, my receipt of work done showed that I was actually blocked until 12pm.
5 out of 5
3/12/2023
Ms Katie Waldron is great & always helpful & care for her customers
Definitely a great worker????????????????
5 out of 5
3/12/2023
Everything was very professional and fast. Your service makes these experiences very easy to go through. Thank you for all your help.
4 out of 5
3/12/2023
I was MORE THAN pleased with the service that Dominique gave me in my two recent trips to the dealership! She was awesome…she deserves a raise, for sure!!!!
4 out of 5
3/11/2023
Very personable & nice! I did not have to wait for them to service my car! He took my car straight in. Such a nice guy!
5 out of 5
3/11/2023
Great service people Torey is excellent
Thank you
4 out of 5
3/11/2023
Mike Connelly is by far the best Service Advisor. He possesses excellent communication skills and has never recommended any unnecessary repairs. As you know, there are those who talk negatively about taking their vehicle to the “Dealer” for service and repairs. Having people like Mike representing your dealership put trust back into minds of the customer. Recently I have had a motor replaced and a steering shaft. Please let you technicians also know, they are excellent. We have never had to return for any mechanical repairs. Well done Kia of Covina.
Best,
Ted E
5 out of 5
3/11/2023
Courteous and efficient
5 out of 5
3/11/2023
I like that Justin works to find the best affordable and necessary services that customers needs. He is always is friendly, helpful and practical in dealing with me. He is gvery easy to work with.
5 out of 5
3/11/2023
Excellent very personalized service from Lexie.
4 out of 5
3/11/2023
Every one was great ????
5 out of 5
3/11/2023
Always nice welcoming and helping hand
5 out of 5
3/11/2023
She had all the answers to my questions. Kind courteous and great attitude. Big smile helps as well
5 out of 5
3/11/2023
Whatever you're paying Gene,it's not enough.The professional customer service he gives is consistent,efficient and courteous. Excellent,polite service every single time.
1 out of 5
3/11/2023
Torey was perfect. My dissatisfaction comes from sitting in the waiting area where the guy at the desk apparently is conducting some sort of side-hustle cigar business. He was on speakerphone in an extended conversation with a woman about some upcoming event where he would be selling cigars. The last time I was in some weeks ago it was the same thing. I don’t want to have to listen to this conversation, and I would think that he would have some work to do for the dealership during that time.
5 out of 5
3/11/2023
Staff was very professional and treated me with such respect and kindness. I must say the absolute best customer service I have received from any dealership
5 out of 5
3/11/2023
KATIE is excellent in every way and I’m very satisfied
5 out of 5
3/11/2023
Great communication!!!
5 out of 5
3/10/2023
Fast professional service!!
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