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Service Center Review Summary
1 out of 5
10/25/2024
There were things stated that were not accurate and there was no sticker placed with the next need to return by. In addition, the price increase is ridiculous for an oil change.
5 out of 5
10/25/2024
Excellent customer service provided by George K, great communication and excellent follow through.
5 out of 5
10/25/2024
I am always satisfied with the Customer Service that I receive from Mike
2 out of 5
10/25/2024
It took over 4 hours to replace a 10 inch hose. The windows were supposed to be washed and the floors vacuumed and neither were done well. Also, both times that I have come in for minor problems, the first thing they tell me is that it's not covered by my warranty. Why does Kia offer a warranty if nothing that goes wrong is covered? All in all, both times that I have come in for service, I haven't been at all impressed!
1 out of 5
10/24/2024
The communication was horrible. Perhaps it was just with my assigned service person. However, I made four attempts to get more information and never heard back. One attempt included the manager being copied on an email.
I'm also very disappointed on how dirty the exterior of my car is. Clearly no one seem to care since we decided to not use The shop for repairs. I assume that there is a mechanism for washing cars at the dealership. It would've been nice if our car wasn't completely filthy on the outside when we picked it up.
1 out of 5
10/24/2024
Wheels were not properly aligned. After coming back from the service center, my car pulls to the left dramatically when I accelerate or take my hands off the wheel. It was not like that before service.
4 out of 5
10/24/2024
Mike Connelly is the best. Kept us updated along the way and somehow magically got the repairs done in 2 weeks instead of 3 months!
5 out of 5
10/24/2024
Kia has never disappointed me. George Kasem was attentive, kept me informed on the progress of the service on my car and answered my questions.
1 out of 5
10/24/2024
I had a appointment at 12 I showed up early and they still took forever to do my vehicle they didn’t pull my car into the back until 1pm and I showed up at 11:42am this is ridiculous. I never had bad service here but apparently this dealer doesn’t care about the customers.
4 out of 5
10/24/2024
He couldn’t have been nicer and informative. He kept me informed and provided me with suggestions for handling the major issues with my car. Please pray for him and give him a raise for the job well done.
2 out of 5
10/23/2024
I was shocked on the pricing of an oil change and tire rotation at $300 ! Foe my 2020 kia optima that i purchased at your dealership on july 31 2024. I used to own a 2015 kia optima and its last service on j7ne 2024. The same service cost $140. And they washed my car. Mike my service advisor gave me a small discount but paid close to $270 and my car wasnt washed. I know you have new owners hut you dont do this to loyal customers. I called all star kia in san bernardino and their estimate is $150 with a wash. Guess where im going for my next service. Mike is great not his fault. Owners are greedy. Shame on you guys.
4 out of 5
10/23/2024
I was peasantlty surprised that my car waslo
lo
i was pleasantly surprised my issue was
handled within a few days!
5 out of 5
10/23/2024
George was really friendly and helpful , thank you!
2 out of 5
10/22/2024
Made appointment with kia connect app. Kia covina turned me away because appointment wast in their system. I have to wait for a month for appointment to see my car. Will never return. Thank you
4 out of 5
10/22/2024
George was patient & helpful. He advised me as to what my Soul needed .He let me know when the car was almost ready & quickly got the paperwork done. He walked me to the car & gave me the paperwork.
5 out of 5
10/22/2024
Great as always
1 out of 5
10/21/2024
Underbody shield was not properly secured. And engine oil was not topped off.
4 out of 5
10/21/2024
Michael went above and beyond for me today. I appreciate you taking a look at my battery situation and fixing it! Grateful for your attention to detail. Thank you!
1 out of 5
10/20/2024
One of my covers for the bolts was not put on after tire rotation.
5 out of 5
10/20/2024
Always professional. Appreciate the Shuttle Service
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