Service Center

Real Reviews From Verified Customers

Brent K.
5 out of 5
3/18/2022
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Glenda S.
4 out of 5
3/18/2022
My car unexpectedly had an issue on my way to work and both Stephanie and Shayna were awesome in squeezing me in and got the issue resolved. Thank you so much!!!
Barbara M.
2 out of 5
3/17/2022
It appears the tune up was great. I am old and hanicapped. Three hours seems an awfully long time. for me to wait for the service. I live in HPP. One year a man that worked at BIM picked up my car on his way into work and dropped it off on his way home. Unless we can arrange this kind of thing next year, I will have to go elsewhere for my service. Other than the wait time, BIM has been a good company to work with!
Lee B.
5 out of 5
3/17/2022
Great service. Lem was great. Thanks.
Amy S.
5 out of 5
3/15/2022
Timely service today. There’s also great communication before the visit and regarding what to expect during the visit. I’ve been very satisfied with the service on my Subaru.
Faye M.
4 out of 5
3/12/2022
Very proffesional and the girls in service dept is great!! They go out of their way to try and accommodate my transportation. I’m very thankful.
Diane P.
5 out of 5
3/12/2022
Staff there are always great with customer service and the mechanics are good.
Chad D.
5 out of 5
3/12/2022
Great service with lots of Aloha
Meredith H.
4 out of 5
3/12/2022
Only one improvement—answer texts within 30 minutes
Anselmo R.
5 out of 5
3/11/2022
Fast work very professional
Anselmo R.
5 out of 5
3/11/2022
Fast work very professional
Kelly L.
5 out of 5
3/11/2022
Customer service was excellent! Mahalo Nui for your service.
Takion A.
5 out of 5
3/10/2022
Excellent and friendly service, thank you very much
Jakapan T.
5 out of 5
3/10/2022
Thanks, Lem!
Edwin P.
5 out of 5
3/10/2022
Very pleased with service experience. Mr Queja and staff showed excellent customer care. Thanks to them. Ed Petteys
Robert T.
5 out of 5
3/8/2022
Thanks
Bruce B.
2 out of 5
3/5/2022
Was told 1hr30 min for oil change. It was 2hr15min. Has miscommunication on shuttle available. Len apologized which was appreciated. No info on when next oil change is due millage wise. I would think it is in another 5000 miles. No car cleaning? Thought this might be included as we get with our BMW. I just assumed and did not ask. Waiting area so so but at least it is outside. Over all experience was less than I expected for a first time in for service with my leased car. Mahalos.
Larry P.
5 out of 5
3/5/2022
Everyone is always pleasant when we go in
Joan D.
5 out of 5
3/5/2022
The Two Service gals are GREAT!
Clyde A.
4 out of 5
3/4/2022
Excellent service and employees. Will be taking my other ceviches there too.

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