My car unexpectedly had an issue on my way to work and both Stephanie and Shayna were awesome in squeezing me in and got the issue resolved. Thank you so much!!!
It appears the tune up was great.
I am old and hanicapped. Three hours seems an awfully long time. for me to wait for the service. I live in HPP. One year a man that worked at BIM picked up my car on his way into work and dropped it off on his way home. Unless we can arrange this kind of thing next year, I will have to go elsewhere for my service. Other than the wait time, BIM has been a good company to work with!
Great service. Lem was great. Thanks.
Timely service today. There’s also great communication before the visit and regarding what to expect during the visit. I’ve been very satisfied with the service on my Subaru.
Very proffesional and the girls in service dept is great!! They go out of their way to try and accommodate my transportation. I’m very thankful.
Staff there are always great with customer service and the mechanics are good.
Great service with lots of Aloha
Only one improvement—answer texts within 30 minutes
Fast work very professional
Fast work very professional
Customer service was excellent! Mahalo Nui for your service.
Excellent and friendly service, thank you very much
Very pleased with service experience. Mr Queja and staff showed excellent customer care. Thanks to them.
Ed Petteys
Was told 1hr30 min for oil change. It was 2hr15min.
Has miscommunication on shuttle available. Len apologized which was appreciated.
No info on when next oil change is due millage wise. I would think it is in another 5000 miles.
No car cleaning? Thought this might be included as we get with our BMW. I just assumed and did not ask.
Waiting area so so but at least it is outside.
Over all experience was less than I expected for a first time in for service with my leased car.
Mahalos.
Everyone is always pleasant when we go in
The Two Service gals are GREAT!
Excellent service and employees. Will be taking my other ceviches there too.
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