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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3030 reviews 72%
4 star 670 reviews 16%
3 star 124 reviews 3%
2 star 196 reviews 5%
1 star 214 reviews 5%
Review Us
RONALD O.
5 out of 5
1/30/2020
Great service as usual. Thanks.
John L.
5 out of 5
1/30/2020
Thank you for taking care of us! It was exactly how I hoped this experience would go. Calvin's customer service was great. Thanks again
Roberta H.
5 out of 5
1/30/2020
Thanks for the e-mail updates and the call from the service dept. letting me know the car was ready for pick up.
Michael B.
5 out of 5
1/30/2020
John is fantastic every time I bring in my car. His level of service is exactly why I always come back to Fred Beans for anything I need involving my car.
Scott H.
5 out of 5
1/30/2020
Service was amazing!
Gary V.
5 out of 5
1/30/2020
Always a good experience there in service , Jimmy was a great choice for service mgr. Excellent when he was an advisor!!
Alex B.
3 out of 5
1/30/2020
All representatives were great. They fixed the immediate issue with my two tires. However, my car still has some significant road noise and rubbing noises from when I make right turns. I do not feel like that was investigated or addressed
Krishan K.
5 out of 5
1/30/2020
Thanks!
RALPH L.
5 out of 5
1/30/2020
good experience
Linda B.
5 out of 5
1/30/2020
Everything was great!
David C.
5 out of 5
1/30/2020
Jon went above and beyond again. I called about a problem with my truck and needed to get a same day appointment, due to being out of town for work for the next two weeks. Jon asked if I could come in immediately which worked out perfectly for me. Thanks Jon and Fred Beans Ford for your consistent commitment to outstanding customer service!
Robert M.
3 out of 5
1/29/2020
I received a flyer from Fred Beans advertising an Oil Change Special which included engine oil change, multi-point inspection, KIA oil filter replacement for$29.95 and an additional $10 for a tire rotation. I was charged $80+.
Debra C.
5 out of 5
1/29/2020
No comment
Rev. Peter.
5 out of 5
1/29/2020
Courteous, professional, knowledgeable
STEPHEN S.
5 out of 5
1/29/2020
Very fast very efficient service of my brand new Murano. Service coordinator was Dan Gavin whose impressive service was supreme.
Gary D.
5 out of 5
1/29/2020
Best service team
WILLIAM C.
5 out of 5
1/29/2020
Michael kept us completely informed throughout our service experience and was professional and courteous.
Jacqueline N.
5 out of 5
1/29/2020
Chris was very thorough and made time to fix an additional part of my Jeep while I was there!
Wayne T.
5 out of 5
1/29/2020
Charles did a great job
William T.
5 out of 5
1/29/2020
She is knowledgeable, committed and focused on customer satisfaction. She will be a great service manager one day

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