Fast and easy service from Tyrone Pratt will be coming back for sure.
Greg was very clear with explanation on what happened to my car and I like his transparency in talking to me. Im so hapoy with the service , my car was ready in less than an hour! I love coming to this service location. Everyone is just so effecient. Thabk you, Honda!
I had my car serviced yesterday, 7/3/20, at the Folsom Street service center and was told there was a hole on top of the radiator. When I got home, two doors down from the service center, I went to pop the hood open to check for myself where this hole was, but found the latch for the hood was broken off. Maybe the technician wasn’t forthcoming with this information with the representative who helped me, because he didn’t mention it to me, but I found it disappointing that no one mentioned that the latch broke off. I understand that these things happen since it’s an older car, but I wouldn’t be so upset if someone just said something. It’s a blow to the face after spending $627 for someone who is also a blue collar worker. Maybe I was also expecting too much, but I wish someone from the service center who worked on my car show me the hole on the radiator which would have taken five minutes or less.
I was wondering if I need to change the transmission which you recommended. My car is 4 years old and less than 10,000miles.
Greg communicated well throughout the service.
Lawrence was very thorough, customer oriented and helpful. He went above and beyond in answering my questions. He deserves recognition as an employee.
Nice and friendly staff. Thank you!
Rey gave an exceptional customer service. He went above and beyond my expectation. Im glad that he’s the one who helped me because he made sure that my car get fix! Ive been to this location couple times in the past and this is the first time that a worker actually was genuine to help me.
Aaron Wong is an excellent service manager! He is efficient and follows through. If you didn’t have him there, I’m not sure if I would return. He is the best and makes sure that the customer is satisfied. He reassures the customer that his or her car is taken care of and recommendations are made to keep the car functioning well. He is the best team member that you have. The person who confirmed by phone would benefit from customer service training. It’s unfortunate that your prices almost doubled to perform a routine oil change and tire rotation.
Double increase in price, 120 for an oil change seems absurd.
Excellent experience Thank you to Carl Ace Ravago for his excellent help .Appreciate it much .my car is done right on time . Thank you for the service.
Thanks Lawrence the Customer Service personnel’ was extremely helpful & service was performed on time.
Aaron was courteous, efficient and knowledgeable.
Great service I am happy to come back for service my Honda Pilot I alway get that form everyone good job
My service advisor Rey Gomez is the best!
Little patience, very pushy, talked too fast like he was high, he didn’t give me an estimate of the work to be done, not pleased when I showed my Honda discount coupon. He said one hour and it was two hours, even with appointment. No a people’s person. I have been Honda costumer for 16 years and now considering going to independent mechanic.
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