I had a great experience. They were extremely helpful and honest and as a female I feel like that’s hard to come by. I find myself getting offered higher prices than normal because I’m not well versed in the auto mechanics world and I felt like i was treated very fairly here. I appreciate all the help received to make this the next experience for me.
Tommy went above and beyond to help out
Aaron Wong is the best. Always thorough and I trust him immensely. He's as good as you can get!
I’m not satisfied first of all when they change my tires then every time I bring car for service.
I really appreciate Honda Honda been in my life and my families life a long time I really just appreciate it when I come to God something going wrong with my car please help me back and I was going on because I’m a woman thank you so much and stay with Honda everybody
Came in with $40 in my pocket and a low pressure light on the dash. I left with $0 in my pocket and the light still on in spite of the tire being repaired.
My family and I greatly appreciate your help . We were from out of town and you were our life saver. Thank you very much .
Swift cheerful service, reassuring and professional. Really made me think the next one will be a Honda too. Your staff is excellent and that is meaningful to us. I would highly recommend Honda service
The customer service was excellent. Grogory masangkay was really nice and helpful....
The team at Folsom is amazing!! Greg was helpful and knowledgeable, explained everything my car needed, and answered all my questions!
I would also especially like to recognize Ray, Aaron and Al for their amazing service over the years, and especially for keeping their cool when the lady behind me was incredibly pushy and rude to all of them about a brief wait when dropping off her car. She said she had to wait an hour, but she pulled in behind me (at 9:07 for a 9am appt), and they took her at 9:24am. With the pandemic, I appreciate the safety measures you had, with new pens, hand sanitizers, shields. I give Folsom Honda an A+ rating.
Tommy is the best and I mean it!
Ty & Chris did a good job car runs great now thank you & appreciate working on the total cost. Only thing is car towed Mon evening to garage, starter unit was to be ordered & car fixed by tues eod yet got call Wed that wrong starter arrived & then finally got car back eod Thursday so no big deal things happen but just keep customer informed in timely manner pls that’s all other than that you guys are great and will always continue to bring my vehicle to 9th ave Honda!!!
Immediately after I picked up the car I felt a heavy vibration and rumble – – like a slippage of the clitch – – as the car accelerated from a stop, as if the movement between first and second was damaged. This never occurred before I dropped off the car for repairs; that is, it hasn’t occurred in the 119,000 miles I’ve driven the car since I owned it. I drove 2 miles home and it happened after every stop sign and every stoplight. When I got home I am mediately called the repair shop and made an appointment for the next morning (tomorrow). It is clear that nobody drove the car after the repairs were supposedly completed because any person who had driven any car would’ve noticed it right away. After spending more than $5000, I should not have to doubt the quality of the work, much leas have to bring the car back to the shop the day after the work was supposedly completed. Especially during a pandemic. This is a pretty big fail.
Rey has always taken good care of my Odyssey.
Very informative explaining services that needed to be done. Professional, thorough and timely!
Chris and team were helpful and informative; prompt to update with status of my car as well. Thank you!
Great service, professional staff.
Thanks to Lawrence. Appreciated the clear communication, and patience with our audible re pick-up time.
All around professionalism.
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