Great service overall. Receptionist was nice and professional.
Love my Chevy and Jimmie Johnson
Great service, friendly staff.
I walked in to the service department and there were about 8 people standing around or sitting staring off into space. I was in there for a good 2 minutes before anyone acknowledged me and when Rose did I didn't have the confidence that she knew what she was talking about.
I purchased my 2019 Traverse 7/26 and having an issue with the carpet on the driver's side.
Actually call me and I can give more detail. Too much to type.
I walked in to the service department and there were about 8 people standing around or sitting staring off into space. I was in there for a good 2 minutes before anyone acknowledged me and when Rose did I didn't have the confidence that she knew what she was talking about.
I purchased my 2019 Traverse 7/26 and having an issue with the carpet on the driver's side.
Actually call me and I can give more detail. Too much to type.
Rose was great. She was very knowledgeable and had great customer service.
I waited for my car and was notified by a text message, and I was sitting in the room right next to the service desk area. Honestly , why could they not have just come into the room where I was and let me know my car was ready? When I came out of the room after reading the text. Several service people were standing around together talking and I had to stand there to get someone to help me check out . It was very impersonal, and frankly I am happy that I don’t have any more service free oil changes on my car here. The last 4 times I came in ... I was ignored when o got there, no one even bothered to look up and say I’ll be with you in a moment or say anything for that matter. Over 2 years I have watchdog the service department slide down hill and I used to
Think Jimmie Johnson, now I’m just disappointed all the time.
I just wish they would take the time to clean oil off my truck
Derek was very helpful and answered all my questions. I'm very happy with his service.
Whitney was knowledgeable and great. It was the second time I have dealt with her and experience was same
Rose was very kind and helpful she recommended me a couple of things about my car that I needed to repair, but I will do that at another place since I’m on a very tight budget right now. And I appreciate her help because she gave me an estimate on a tire that had an issue and the hood struts.
Travis was great, he took care of me when I had my Camaro, I trust him with my truck now.
Travis is one of best service advisors that I have ever had. He is friendly, good at follow up and knowledgeable. He is the reason we can back to this dealership.
Rose didnt charge me the $162.50 for diagnostics when I brought in my car to get it checked for a possible defective part I was notified about through the mail. That was great!
Rose was the definition of C/S Representative...
I have been a Jimmie Johnson since 2009
& have always been well taken care of...
Thank you!
Robert A Rodriguez
Rose did a great job she kept me informed with the service and when it was completed
I paid nearly 400 for a fix that was obviously related to what ended up costing me almost 2300. If the assessment had been done correctly there would have been a minor repair. I will be writing this up for Yelp and google. I am very upset. In essence using you for a repair cost me a small fortune. By the way the 4th time I was behind the wheel after you charged me to assess my car and found a battery issue... I now had to drive to you for repair. Additionally I asked about my hybrid batter and commented it never gets full anymore so I asked for a capacity check since it's under warranty. Instead... there was an error code check. Capacity is covered by warranty but this was never even checked. This combination destroyed my trust that I have had and exclusively used you for service since 2012. Three strikes... and that was three. Now I have to find a new shop.
good service. didn’t have to wait too long.
He was very nice. It was just too busy of a day.
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