Very impressed with David Itoop. He is very knowledge; very customer friendly
Thank you for the excellent service.
I had an appointment at 3:40 for an express oil change and tire rotation. I arrived at 3:35 and waited for over 10 minutes to be checked in.
My “express” oil change was not done until 5:51 pm. Waiting over 2 hours is not an express anything. People who arrived after me were finished before me. When I was finished, I was treated rudely.
If I did not have two more prepaid oil changes at this dealership, I’d never return to this dealership for service.
This is my second experience with Nikki. She is friendly and works with my best interest in mind.
After work was done the advisor was not available so my oil change took an hour and a half. There were two other customers at her work station also looking for her. My car keys and other keys were waiting at her station so my work had been completed. I think if the advisor assigned is not available then someone else should get the customer and complete the checkout. No one seemed to be able to help until she was located and returned to her station. I have been a customer here for many years and never had such poor service as today. One of the customers that was also waiting for her asked me if I had ever been here before because he was not doing much better than me.
Nikki, Jeremy, and their technicians always take excellent care of both of our Honda vehicles
My husband took the car, didn’t mention a problem.
After spending over 200 dollars and specifically asking to have my battery looked at, I was left in a Lowe’s parking lot with a dead battery. After finding someone to give me a jump I then had to go and spend an additional 140 dollars for a new battery. When I went to jump my car, I found heavy corrosion on the terminal. I would’ve assumed that I would have been notified of this by a technician who was supposed to be checking my battery at the dealership like I asked for. Additionally, my tire pressure sensors went off after leaving the dealership. It was then that I discovered that my tires were overinflated by a figure of roughly 10 psi. Quite a disappointing visit.
Once again Cureal provided excellent customer service.
Cullen was very kind and kept me posted frequently, and the service was completed very quickly. It's awesome that y'all offer rental cars also so busy people can still get things done, that was very appreciated.
This is the second time in a row that I have had an appointment only to have my service work take almost two hours. Very poor management of time.If I didn't have the service agreement, I would take my car somewhere else.This is the third Accord we have purchased from you and the service keeps getting worse.
I had such a smooth and pleasant experience!
Service is always excellent @ Honda if Concord-thank you????????????
I always get the best service from the service department. Especially from Larry and now from Daniel. I even bring my wife's car which is a Kia sportage. Very happy with the service
They broke the shift button! I had to get a rental car till they fix it next day, I have changed my plans as I was planning to travel that night.
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