Our company van was serviced on Saturday, 1/5/19, with an oil change and 1 item regarding the rear door and the inability to close it normally. It needs to be slammed to close it.
It's been like this since purchase.
Our employee took the van to Guaranty. Everything else about the service was fine.
However, our employee neglected to check the rear door prior to leaving and it is still not closing properly.
Oscar was great and helped me with the maintenance on my vehicle. I only want to service at authorized Chevy dealers and he help create that loyalty to the dealer and great service
Erika was great. Extremely attentive and kept me informed of the status if my vehicle, while I waited for the service to be completed.
Great customer service ! He readily explained everything I needed to know and his recommendations will be soon looked into.
I don’t live close to your dealership, but since we purchased the vehicle from you, I decided to give you an opportunity. This visit I was very pleased. I do live closer to a couple other dealerships, but have had a bad experience with one of them years ago. It’s a little inconvenient to have it serviced here, but if I know that I’m being taken care of, it will be worth the drive. Thank you.
Very satisfied with the service and her professional approach.
He was awesome! He made me feel comfortable and did his best to explain what was wrong with my car without me being confused. I throughly enjoyed coming to Guaranty and I will be back!
Muy satisfechos con el servicio proporcionado, La señorita Erika muy amable, contestó todas nuestras preguntas disipado nuestras dudas. Seguro regreso.
Andrew was awesome as usual, very helpful and patient. I did have one concern and it certainly has nothing to do with Andrew. I had a new battery installed at Guaranty in August and within a couple of months I started having problems that ultimately were related to a loose positive battery connection. In December I came in for service prior to leaving on a road trip to Wyoming. I was hoping for a thorough inspection, so I would feel comfortable about driving that far. I left for my trip January 1st and got as far as San Bernardino, before having to return home to San Clemente because of several errors and strange symptoms. I went into guaranty the next day for diagnosis. I was told all the codes were because of a loose battery connection. This cost me a return trip, a day of my vacation and $150 for the diagnosis.
I continue to come to your business because
I trust my service advisor, Andrew Atherton, absolutely
And believe that as a manager Lee runs an excellent shop. Having
2 such honest and highly qualified public facing contacts
Gives me the belief that Guaranty Chevrolet values the work
They provide and my patronage. I would and have recommended
Your shop to others.
Always completely satisfied with the service I receive.
Andrew was very friendly and awesome!
Oscar always works to make sure we get the best service available. Thank you Oscar.
Thank you I did a review on Andrew c on yelp
Eye happy with him. Next time.my car needs oil change I will definitely ask for Andrew c
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