Guaranty Chevrolet Auto Repair Service

Great Service!

Andrew was able to square away everything for me. I don’t see a place to rate 10 of 10 but his service was exactly that.

Very professional, helpful person who made the service appointment a positive experience.

Thank you for the excellent service!

He was really helpful

I was pleased with the ongoing communication.

Muy bien muy amable

I had bad service for the person

Thank you for going out of your way. I appreciate it. Please thank your manager for me. Ernesto

Erika G Alvarez was very kind, professional and attentive. I’ve been going through some difficult times in my life and her kindness really cheered me up. I appreciate her for that!

Ami chev. Silverado siento. Que. La transmisión. Se jala como si se estuviera Arruinando Se patina Se jala.

Fast friendly service.

Oil change and wash in One hour. Good service

I brought in my truck on Monday to get checked for the same code P0305 That I had last year on this truck. Last year the service was done and the truck ran smoothly for a year the truck has 29,000 miles on it and it’s only a 2015. I drive the truck every day so I know what I felt last year that was fixed in the dealer is exactly the same feeling or same problem that the truck has right now. On Monday I did not receive a status update on my truck I called in and was told that my truck did not get looked at. Had I not called I would not of received any update. Tuesday came and went with no update. Wednesday morning I received a text stating that my truck was repaired and ready for pick up. I Left work to pick up my truck and called Oscar to let them know I was on my way that is when he told me that the truck was not fixed and that it was not the same problem as last year but a carbon buildup. If it was a carbon buildup wouldn’t all of the cylinders be misfiring? I have a leased 2 Vehicles and purchased another one at Guaranty I do all of my service to my vehicles in that location. I feel I was treated like someone who has never been there. I believe that the problem that I have in my truck now is the exact same problem that I had last year that was covered under warranty and this one should be covered under warranty as well but oscar is stating that it is something different which I disagree because I drive this truck every single day. I am disappointed in the overall communication and the lack of service that was provided. I asked for a breakdown of what repairs should be done and did not receive one I stated I didn’t have the funds to complete the repair at the moment so I need a breakdown of what should be done to my truck and I did not receive one. I was charged diagnostic fee but was never told what the diagnostic was. Again the lack of communication is extremely disappointing and from the very moment that I spoke with Oscar I felt as though my concerns were not going to be treated the correct way. Lastly I left feeling like nothing was actually done on my truck I don’t have any record of any type of work that was done on it or any recommendations if you have any questions please give me a call ****-****-xxxx

Oscar is a true professional and a pleasure to

It took way too long. I was told by the tech it would take 1/2 hour and given a few hours total estimate by Erika. It took 5 hours which would have been fine had I not been waiting there the whole time. As far as I can tell nobody ever even looked into my air conditioning issue. I will not come back. Erika was very nice about everything but I observed many interactions from your staff and saw poor service. Every other dealer location that I have been to were much more organized and professional.

Awesome

Friendly. Knowledgeable. Great Job!

Leo was my service writers not Oscar.. No problem with him but disappointed with charge to diagnose my truck. Robert Kashata

Ok I’ll wait for it