Valerie Beavers is knowledgeable and professional at her job. Best service rep we’ve had in FIVE years.
I love the westgreen location...everyone is extremely polite and friendly...very knowledgeable staff...again love this location
Josh was great! We’ve been using your dealership since 2005 for all of our needs. We have two and one, a CRV, was bought there at Katy Honda because of your excellence through the years. Josh today was a continuation of that great customer service. Thx for everything! Anderson K
Valerie was super nice and very helpful. Unfortunately Valerie had a day off on Monday and I was calling to get info on the status of my vehicle and I felt like I was being given the run around by several employees in the service dept because she was out. Once she was back, she attended to me very quickly. I would just ask that others would be willing to help while another employee has the day off to continue to provide excellent customer service. If not for that, I would give a 5 star customer experience, over all Valerie was great!
Freddie is a awesome person who always helps me and my family members above and beyond.
Joshua did everything to keep a client satisfied. He was friendly during each follow up conversation, detailed and thorough when explaining repairs, and willing to “work” with a customer. A little bit of kindness goes a long way. Kudos to Josh.
The experience was great and easy as always. had a small bump but nothing Freddie couldn't handle.
Mr. Acuna was very courteous. My car alarm was going off and when i returned to pick up the truck he answered all my questions. The caucasian lady who was sitting next to him was extremely rude to Mr. Acuna telling hin that she didnot need explanations. The lady was unprofressional and I would hate that think that if she is rude to a fellow employee she may also be rude to customers! I hope that this helps Honda be aware of their employees in the Katy dealership! Again mr Acuna was extremely patient and he never lost his composure even tho the female employee was mean!
I have never had such an amazing experience at any dealership service center. Nathaniel is wonderful and I will not use any other service advisor! Thank you for the amazing service!!
It was incredibly fast and everyone was very kind.
The best customer service !!!
Didn't have to pay for warranty. Thanks!
Had oil change that typically takes too long. Too many guys just hanging around doing what appears to be nothing. Maybe I'm wrong, but I have overheard other customers making similar remarks. Otherwise the service was great. Hat to complain, but thought you should know.
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My service person was excellent to deal with!!!
Valerie was helpful and professional, I appreciated working with her.
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