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Real Reviews From Verified Customers

Service Center Review Summary

5 star 10073 reviews 68%
4 star 3638 reviews 25%
3 star 332 reviews 2%
2 star 374 reviews 3%
1 star 428 reviews 3%
Review Us
James V.
5 out of 5
8/7/2025
Keep me informed on progress being performed.
Douglas S.
4 out of 5
8/7/2025
Dwain does a great job representing your company! I always feel that I'm a valued customer and he tries his hardest to meet my needs! I'm always 100% satisfied.
Stacey W.
4 out of 5
8/6/2025
Cale is always great to work with and very clear about what needs to done. The older gentleman driving the shuttle was a delight to chat with. Thank you for also doing pickups.
Sharon Y.
3 out of 5
8/6/2025
I’m watch for the survey and get it completed.
Bruce C.
1 out of 5
8/6/2025
I know it's my responsibility but somehow I got a device lockout in 5 days. I have to have my lawyer get a stay of revocation of my license. Also I have to go to Jenison to get my breathalyzer reset and pay 70 dollars. Then I may have to have my lawyer talk to the State hearing officer along with me showing proof that I had work done on my car. Thank you Bruce
Cynthia P.
5 out of 5
8/6/2025
Fast, knowledgeable, quality service.
Timothy W.
4 out of 5
8/6/2025
Dwain took my call as I was very frustrated with my vehicle but he set me up with a tech quickly and was done very quickly! He assured me of the out come I would receive and assured me he would see it thru ! All is good and I’m very pleased
Khup K.
5 out of 5
8/6/2025
Dwain was very helpful with our need for the car and helped us all the way to the end.
Lavonne B.
5 out of 5
8/6/2025
Prompt & Excellent service!
Gerard V.
5 out of 5
8/6/2025
Took a little longer than anticipated but the work and response from Dwain was appreciated
Matt H.
4 out of 5
8/6/2025
Dwain continues to be a pleasure to work with and a professional in every sense of the word.
Maribel R.
5 out of 5
8/6/2025
Great service, thank you
Kathleen K.
5 out of 5
8/6/2025
Quick and friendly. Always a great experience
Lon G.
1 out of 5
8/6/2025
I was told I need a spool valve and they only replaced a oil pressure switch. They did a oil change and I had one done 15 miles before I brought the truck in. The mechanic should have seen it on the maintenance reminder.more interested in up selling then fixing problem with minimal cost
Jane C.
4 out of 5
8/6/2025
Dwain is great!
Anton W.
4 out of 5
8/6/2025
Decent guys trying their best thats all you can ask for. Phillip was direct, clear, and informative even with my awful questions. One of the few times that going to a dealership for service doesn’t feel like a hassle.
Karen W.
5 out of 5
8/6/2025
Conner did a great job!
Charles B.
5 out of 5
8/6/2025
Good and helpful service.
Brian W.
5 out of 5
8/6/2025
Excellent service as always. Much appreciated.
Steven V.
4 out of 5
8/6/2025
Whenever I bring my vehicles in to Serra Honda, Dwain takes care of me. I appreciate that he explains any necessary repairs and he keeps me up to date on when the vehicle is ready to pick up

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