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Real Reviews From Verified Customers

Service Center Review Summary

5 star 10073 reviews 68%
4 star 3638 reviews 25%
3 star 332 reviews 2%
2 star 374 reviews 3%
1 star 428 reviews 3%
Review Us
Lisa H.
5 out of 5
8/28/2025
Jesse and his team were very efficient and friendly. But more than that they are always so knowledgeable and helpful when big decisions need to be made.
David V.
5 out of 5
8/28/2025
Excipient and friendly service by Davin Risk!!
Dale P.
5 out of 5
8/28/2025
Thanks again!
Cassie I.
5 out of 5
8/28/2025
Amazing customer service.
Thomas S.
5 out of 5
8/28/2025
Great team ????
William M.
5 out of 5
8/28/2025
Good follow up communication after service was completed
Sara S.
5 out of 5
8/28/2025
Connor was fantastic. He has great customer service skills.
Nolan R.
5 out of 5
8/28/2025
Phenomenal service, 11/10
Gary V.
4 out of 5
8/28/2025
Phillip knows I am enthused about my car and want to know the details about its condition, what the tech observed during the service visit, what service is due next, and what he is seeing as potential problems with others that have many more miles than my car. Phillip does a great job of ‘filling me in’ on the details. Sometimes that means gathering information from other people’s within the dealership; he goes out of his way to do that. I really like that! Phillip is friendly, engaging, and knowledgeable. I tend to be loyal to the people that I interact with, not the business. So if my trusted bike mechanic changes locations, so do I. Phillip is a big reason that I choose Serra to service my car. I have confidence in him and enjoy working with him.
Daniel V.
5 out of 5
8/28/2025
Davin was professional, helpful, thorough, and friendly. He is a great representative for the service department at Serra. Dan Vaughan
Michael M.
5 out of 5
8/28/2025
Very professional and the process was quick.
Deborah E.
4 out of 5
8/28/2025
Helpful technician, didn’t overcharge for simple diagnostic check and cleaning the area around brakes we were concerned about! Much appreciated!
Paul S.
2 out of 5
8/28/2025
It had nothing to do with Davin, he did a great job! I felt my air conditioning was not performing well. According to “Honda” it was at the bottom of acceptable for a Honda Pilot Elite. Honda and I disagree. The air cannot keep up on a hot day, period. We had plenty of days that my Pilot Elite had a chance to perform (concerning the air conditioning) and it failed to cool the cabin each and every time. Well it cooled it but I had to keep it on max to keep up. It’s disappointing. So Honda says it tests acceptable, my customer opinion is,Honda fails. I ride in my wife’s Subaru and in minutes we are turning the Air Conditioning down, lower air speed. A t do that with my Pilot and be comfortable. The dealership put die In the system to see if there is a leak. Good. Bottom line is the AC is not sufficient, leak or no leak.
Hee L.
5 out of 5
8/28/2025
Good service and very kind peple
Kathy B.
5 out of 5
8/28/2025
Took care of me very quickly. Called Tuesday about 4:45 pm and was taken care the very next day. Very happy with service
Brian V.
5 out of 5
8/27/2025
Excellent service as always
William D.
5 out of 5
8/27/2025
my experience with Sarah Honda and Granville has always been positive I have purchased two vehicles over the years My service technician has been Dwain S He has been so helpful for the years offering great advice, knowledgeable, responsive, efficient and respectful in all my years, I have never had anyone so passionate and concerned about the customer. Best in class.
Dwight E.
5 out of 5
8/27/2025
Dwain always does a great job.
Brian K.
5 out of 5
8/27/2025
Handled our problem promptly and kept us up to speed on the progress.
Jim V.
4 out of 5
8/27/2025
Pleasant. Polite. Professional. Helpful beyond the required repair. Thanks.

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