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Real Reviews From Verified Customers

Service Center Review Summary

5 star 10073 reviews 68%
4 star 3638 reviews 25%
3 star 332 reviews 2%
2 star 374 reviews 3%
1 star 428 reviews 3%
Review Us
Marj T.
5 out of 5
11/15/2025
It was easy to schedule, everyone was so friendly, and the work was done well! Cam was great! Thanks!
Robert P.
4 out of 5
11/15/2025
Cale was very friendly and professional. He listened to my concern about an unusual sound while driving. After test driving my vehicle he decided that it didn't sound normal and set up an appointment to bring it back next week.
Karen V.
5 out of 5
11/15/2025
Cam explained things well. Service was on time and finished quickly.
Elizabeth P.
5 out of 5
11/15/2025
Cale was very professional and helpful during the service..great communication skills!
Gregory H.
5 out of 5
11/15/2025
Fast service. Very pleased.
Tina H.
5 out of 5
11/15/2025
Excellent!
Steven P.
4 out of 5
11/15/2025
Personable, helpful and felt like an advocate for me
Bob B.
5 out of 5
11/15/2025
Cam and Jesse are the best!!!!
John D.
4 out of 5
11/15/2025
Service occurred promptly under warranty
Anita E.
5 out of 5
11/14/2025
Dwain Scheller and Trey did an efficient and thorough assessment of the problem and delivered a solution with expediently! Thanks to both of them for their excellent service and skills.
Pete M.
5 out of 5
11/14/2025
Dwayne is great to work with. Floyd always helps explain any questions and is honest!
Glenn L.
4 out of 5
11/14/2025
Cale was so nice. He explained all that was going to take place and even brought up some thing I didn't think of. He's the best!
Larry D.
5 out of 5
11/14/2025
Davin was very helpful with the claim with the warranty company and explained everything .. I will call him again when service is needed
Scott W.
5 out of 5
11/14/2025
It means a lot to me that your service department at Serra Granville is thorough and professional. And, Dwain is da man!
Karen T.
4 out of 5
11/14/2025
I’m always glad to have Dwain’s help in making sure I’m keeping up with the maintenance necessary to keep my car in good working order. Thanks for going the extra mile Dwain and for explaining why these updates are so necessary. ????
Karen W.
5 out of 5
11/14/2025
Excellent service was provided!
Justin S.
1 out of 5
11/14/2025
There was no communication during the day when my car was in the shop. I specifically asked for tires not to be rotated and they still were. To Cale’s credit, he told my wife that the next rotation was free, but still frustrating to call the day before and hear nothing back other than sending me the bill.
Lisa C.
5 out of 5
11/13/2025
Love working with Conner! He is my go to guy in the future! Job well done Conner!!!
Martha A.
4 out of 5
11/13/2025
Cale does a nice job.
James F.
1 out of 5
11/13/2025
I didn't ask for a tire rotation which was on my coupon with a discounted oil change. My tires were rotated but the service clerk removed the charge when I informed him only an oil change was scheduled. Also, the tech forgot to recaliberate my tire pressure setting on my car. I was able to do it after checking to make sure my tires were properly inflated/

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