Service Center

Real Reviews From Verified Customers

Jorge M.
5 out of 5
11/20/2025
Phil is always polite, very detailed and clear with the information he provides, and just an absolute joy to work with. I appreciate his consistent customer-centric guidance and high quality service approach. Having worked with other agents at Serra and elsewhere, I can confidently say Phil is bar-none!
Carole H.
4 out of 5
11/20/2025
Plesant, knowledgeable, helpful young man. If I wasn’t retired, I’d try to hire him away.
Jerry M.
5 out of 5
11/20/2025
Service great. Camden easy to work with.
Mike L.
4 out of 5
11/20/2025
Dwain is a credit to Serra Honda. He is proficient in his job, thorough, and exceedingly kind. He is the best!
Michael L.
5 out of 5
11/20/2025
Great job Dwain!
Victor W.
5 out of 5
11/20/2025
This effort was by far the best we have ever had!!!!????????
Kevin Z.
5 out of 5
11/20/2025
Another excellent encounter at Serra Honda in grandville. Fast and courteous service.
Glenn H.
3 out of 5
11/20/2025
Phil .. is an Excellent service person. If I still had my 23 Supermarkets, I would hire Phil as my Vice President of Customer Services.
Crystal W.
5 out of 5
11/20/2025
Great service once again. Keep up the good work!
Eddie F.
5 out of 5
11/20/2025
Overall very good experience.
Rosalyn C.
5 out of 5
11/20/2025
Excellent service
Jerilynn M.
4 out of 5
11/20/2025
From the second I walked in till the second I left, I was well taken care of. Conner is a fabulous customer rep. I hope I always get him to assist me! Just disappointed that they don’t serve lunch in the waiting room! ????????. Love coming back home to after living in Florida. My Honda service was a nightmare. Not in Grandville. Fabulous service!! Thank you!
Scott V.
5 out of 5
11/20/2025
Great job!
Scott B.
5 out of 5
11/19/2025
Great customer service
Nancy A.
5 out of 5
11/19/2025
Thanks
Marsha S.
4 out of 5
11/19/2025
My service advisor, Cale, is the best! I also love getting a ride to work and being picked up when my car is ready. Serra Honda service is top notch!
Mike N.
3 out of 5
11/19/2025
Overall some of the worst customer service I have had. Felt like cattle during the initial visit for the warranty work. Then after my car broke leaving the parking lot I had to get my own ride home and wait a day for loaner. Not a single check in during the 12 additional days my car was waiting to get fixed. Only call was when it was done and there was no additional explanation of the situation. I never plan to visit this dealership again and plan to share this experience with others.
Ruth M.
5 out of 5
11/19/2025
Quick,professional and answered all my questions
Robert K.
5 out of 5
11/19/2025
Fantastic customer service!!!
Esther K.
5 out of 5
11/18/2025
Conner is very helpful!

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