Ryan was very patient and forward thinking when it came to solving the issue with my car.
Not a problem - happy to do it
After having countless services done over the years at Saratoga Honda, I was disappointed to be charged $18.00 for a requested favor - to change the oil and filter in my vehicle with spare Honda oil and filter I had in my possession. The car was already on the lift for another service that I was paying for. I know that it takes only about ten minutes to unscrew and oil filter and remove the drain plug, reinstall both and then pour in 5 quarts of oil. So that’s an hourly rate of approximately $108. I anticipated a charge of $5 or $10 for the inconvenience, or maybe no charge at all. But certainly not $18.00.
I had received a complementary extended car wash due to a mistake that the Honda team made last time I brought my car in. Upon arriving I asked how long it would take for just the car wash and she said an hour tops but she should have me out of there sooner than that because I had to get home and get my kids off the bus. It did take the full hour which was OK I still made it home in time. however when I got home and looked over my car there was still dirt and dog hair under my seats, in the sides and basically everywhere you can’t see unless you lift the mats. My windows still had smudges all around the edges. It was pretty clear that they just wiped the middle quickly. I have purchased the extended car wash there before, soon after I bought my car and I was so happy with the service my car looked excellent. I was expecting the same service this time and I was very disappointed.
Convenient service offered shuttle downtown while waiting. Even made appointment for me. Would definitely recommend.
Compliment Melissa on doing a great job.
Brian McMullen is excellent. He is kind, thorough and patient. He gives excellent service!
Everyone was nice and helpful it was great to have a loaner to get to work with no issue I didn't expect to have a free multipoint inspection but it was lovely to receive one so thank you so much
Tom Perillo to me is Mr customer service he is always
on top of his game.Five ?????????? for Tom.
The Ryan brothers are by far the top techs that have
worked on my vehicles over 55 years of driving.
They also deserve Five ??????????
Service is always pleasant experience, everyone is extremely nice and helpful
I Purchased my Honda at another dealership but only when I was told I could still have service at Saratoga Honda I’ve been a customer of theirs for many years and would never change The service people are just wonderful and the service they provide is excellent
Great service, very prompt in completion. Very pleased!
Thank you,
Eileen S
There is a new clicking sound from the engine that didn't exist when I dropped the car off. The engine was quieter before the maintenance was done.
Very easy to work with. Thanks
Kyle was very helpful and understanding of the unusual issue we were having with our Honda Pilot. He went above and beyond the Call of Duty and definitely reinstated my confidence in my vehicle and the company
Service was completed in the time I was told it would be
All was good except that it shouldn't take an hour and a half for an oil change.
All was good except that it shouldn't take an hour and a half for an oil change.
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