Thanks Brian Guillen for taking care of my car
Mike was very helpful and assisted me through my service process. My car looked great and was serviced really well.
Thank you Nissan for your service is the best job and Jonathon ortiz at cerritos Nissan team.i see you guys soon GailHouston
It was a very good experience and the service is always very enjoyable
Brian was exceptional! Very professional and knowledgeable. He went above in his customer service!
Kenneth said he’ll have the work done in 30 mins and it was done before 30 mins. Awesome!
Tony was very efficienct, polite, and thorough
Ck records please; already submitted
on Nov. 28, 2018
Tony is why I keep coming back to for service, always a pro. Today, his coworker jumped in and handled my checkout while Tony was with another customer, didn't get his name but I was driving off within 15 mins. Awesome.
I was horribly disappointed, however, to receive a call from the sales department this evening trying to talk me into trading in my Xterra and getting a new car. I don't appreciate unsolicited sales calls, and I've expressed this to employees of your dealership previously and have been told my name would be removed from the call list.
It's a shame that your overly aggressive sales group casts such an ugly shadow over Tony and the rest of the service department personnel.
Chuck H
Eric was very helpful person. He took care of my car
I was a rather dissatisfied customer with the fact that I took my car in on Tuesday and on Wednesday Luis contacted me to let me know they needed one more day to know what the problem was exactly. I heard nothing on Thursday, I text him & got no reply, therefore I called & found out he was off that day that is why I received no reply. I was helped by Mike **** who told me some things were being done to the car & he was not sure when it would be ready. So I decided to go & get the rental at around 1pm & had to go rent the car from enterprise because there were no more cars, which Luis had assured me he would leave it reserved for when I decided to go rent it. I left enterprise around 2pm only to receive a call at 5pm that my car was ready and I could pick it up before 7pm. I felt very upset because I took an Uber over there to get the rental then a few hours later I was told to drive back. It was a waste to get the rental when my car was going to be ready in a few hours which I understand was impossible for you to know but nonetheless I felt there should’ve been better communication between the mechanics and the service department.
Mike was wonderful....thank you!
Jonathan and Luis were great, this is my 3rd time coming here and every time I leave very satisfied, Jonathan was very easy going he made every thing simple and quick.
Loved the fact that you provided free Uber . Thank you .Mr. **** was friendly . Polite . And made sure to answer all my questions .
Kenneth was attentive and provided excellent customer service.
Eric was awesome explained very well what I need to do in order for my vehicle to keep running
Brian is a great service provider.
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