Tony is absolutely wonderful. He explains things very well and I never feel taken advantage of. He's the reason I'll keep coming back to cerritos Nissan!
Thank you cerritos nissan excellent service specially carlos Fuentes great job
Thank you
Tony is always helpful and keeps me updated
Exceptional customer service
Spending money on unexpected car repairs is never fun, but Tony made the experience as pleasant as possible. He made sure I understood why work needed to be done, presented options without pressure, and was extremely courteous throughout the transaction. I will return to Cerritos Nissan Service Department just for him.
Jacob was very helpful and patient. 10/10
Always does an awesome job to accommodate my needs.....
Thanks to service writer Tony Fears outstanding customer service
My experience was okay - not exceptional! I had an appointment for 8:00am. I arrived at 7:40am. By 7:55 - I asked if my service person was available? At 7:58am Paloma walked up. Paloma finally came out at 8:04am rushing???? A routine 40 minute oil change that I have had many times in the past at other dealerships took a full 2 hours at Cerritos Nissan???? Not exactly impressive. I am hoping I have a better experience next time????
Exceptional customer service made me feel welcomed as my first time getting my car serviced there
Jaime always does an excellent job to ensure my car is performing to its best!
Brian is very helpful and patient I love his customer service! Thank you Brian Guillen!
He is a very good knowledgeable person.bhe take time out listen to the customer. Keep up good work.
The service itself was awesome. My problem was that when I made the appointment, I told them I needed a ride home and the woman that made the appt. told me to tell the guy that helped me and he would set up. When I got there, they told me that you guys no longer had a shuttle which is understandable due to COVID, but you also didn't offer Uber anymore and that has nothing to do with COVID and that's a contract that you guys probably had with them. I would have arranged for a ride but I ended up having to pay for Uber myself.
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