Jaime address everything I needed. He went above and beyond to make sure I was satisfied. And I was! Thanks Jaime!
As always Jacob does fantastic service. He is the reason why I continue to do my service with Cerritos Nissan. He makes u feel like family and I like that. Jacob u always take care of me. He get 10 stars!!!
I have no complaints. Jacob Vargas was very professional. He educated me on my warranty for my car and greeted me with Kindness.
Thank you Carlos. He was very knowledgeable and helpful. I was given a choice and not pressured for services. He knows that I am very knowledgeable with my vehicle. This is why I keep coming back to Cerritos Nissan. Thank you.
Got a same day appointment. The only negative was the car wash wasn’t working.
Brian is great as always. Now the rest of your staff I can’t say the same. The customer service is terrible!! Calling Brian is terrible everytime and it’s never him it’s the staff I need to speak with to get to him. Today I provided my call back number and when she read it back I told her it was wrong and provided the correct number again. When I asked for her to read it back because herself and another lady I had previously left my number with got it wrong. Well JASMINE told me she had only messed up the last part like ma’am you want to argue about my number and what you got wrong instead of repeating it??! Yeahhhhh y’all take a guess how the experience was. Nonetheless Brian makes up for it everytime with excellent customer service and support. He said Monday and I got my car back Monday! Thanks as always BRIAN. JASMINE you **** and need to shape up your customer service because it ****.
Very professional and helpful
Jaime is awesome and he really goes above and beyond to make the experience well worth it.
Great customer service provided by Victor .
Great customer service from Eric. He is great to work with.
Víctor was extremely professional and polite ! So far best service I’ve received In Nissan over all. I’ve visit several locations, Cerritos Nissan is it ! Thank you victor !
They did a good job and very fast and very kind thank you.
Eric was honest and delivered my car when he said he would. He’s very trustworthy. Thanks Eric!
Ivan was great kept me informed about my car the entire time.
I ll ask for Paloma A. from now on ...others could learn from her customer service skills ..that is a rare gift these days
Carlos fuentes was in charge an he about 2 hours ok I'll be waiting 11am to 2 something ask him is my ready it been two hours he look for my paperwork didn't fine my look in the system didn't fine it sorry sir let go see who have your car ok so he come back and tell me my is being raised up know to change your oil so I got very upset and I believe they didn't rotate my tires because my car came out in the next 30 min
Overall, excellent service in and out! Ivann is a great service advisor, very knowledgeable and very attentive!!
Check in was quick, check out was quicker. IVANN great personality. Straight to the point answered all of my questions. Thank you.
Tony has awesome customer service. He is the reason I take my car there and will continue to take it there.
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