There were some issues with my my Auto Butler service contract but a single call helped to resolve the issues quickly.
Jeff the serviceman is always helpful, hard working and professional. He’s honest and will provide you with facts on issues. The service department is very friendly as well.
Nearly impossible to reach service desk or mechanics. When you call in you are routed around between three people just to get a voicemail. Should be simple to contact service desk or mechanics.
Kind of slow took 2 hrs for an oil change otherwise satisfied
As always, great service from Auffenberg VW! Thank you!
I always received excellent service! Jeff is always Very courteous and knows his job very well! I love my volkswagen... it is the best car I’ve ever had!
Larry took care of me after they left the brake fluid reservoir cap came loose and leaked.
You have a great service team
The only bummer was that the service tech checking in vehicles was swamped. Would’ve been good to get him some backup.
Jeff was extremely helpful and caring while taking care of me. Your staff was great and everything was done in a timely matter.
Larry and Jeff were great, but how can they really succeed when you have them SO short staffed??! I scheduled my 40k service with oil change and tie rotation, but because appointments are not booked on site (and with some call center), they overbooked the shop and I now have to do a SECOND appointment to do the 40k service. Shame on you VW!! Hire back the cashier and get another person to help Jeff. This is just ridiculous. You think I'll buy another car???
I will always return because of Mike Auffenberg and Larry Haines!
Was done very quickly and done correctly
Thank you
WaynE A
The car has a distinct smell. Aufenberg has tried I believe two fixes. Hasn't been the solution. Dean team sold it to me. Wondering if there is more to the cars history than was let on. Wife brought it in for oil change-she did not inquire about the smell.
Fast and friendly service every time!
Excellent service and Larry kept us informed every step of the way.
Jeff in service is awesome!
I arrived at 9:15, fifteen minutes before my appointment.
I was scheduled for an oil change & tire rotation. My service
wasn't completed until 11:30. Later the same day I received a
coupon for an oil change. The wait was too long & I could have
use the coupon as a part of my service. It arrived too late!
We are still waiting for the second keyfob on our recent purchase.
It is rapidly nearing 2 months since makung that purchase.
Thanks Jeff for taking care of us today!
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