The service staff got my car done in half the time they said it would take, texted me when it was done; and repaired a recall item...good job!
very good care for my car
Always get excellent service everytime i come in.
Always fast and reliable service
The servuce was prompt and we were kept informed every step of the way.
I was informed of the GDI cleaning at 15,000 miles when I arrived and that was an unexpected expense. I was also told a car wash was included and that was not done.
I don’t notice a difference on the outside or the inside of my vehicle after auto butler, but needed my car serviced and am satisfied that everything turned out well.
Quick and efficient service.
Always friendly. I was not expecting the wash and check-up since I was just in for the recall. So I was very pleased with that.
While your team completed the repair and had the rear camera changed, i was not happy with the final bill. I have an extended warranty on 3 vehicles and have had atleast 10 repairs over the last 6-7 years. I have never, never been charged taxes on an extended warranty repair at other dealers. Except at Auffenberg. I also have never been charged a $10 fee to do work on my car. That is what labor is for. You all rotated tires and replaced the rear camera. When i look at this repair and how you all fail to follow Kia recommended service in the owners manual (always trying to upsell service). I am done with Kia and Auffenberg. We love the sorento but its getting old and i cant just take my vehicle in a do the maintenace according to the manual...
Josh D always make us feel confident and satisfied with our services.
Outstanding customer service and extremely knowledgeable staff. I want to acknowledge Josh Douglas, Service Consultant. Josh displays impeccable customer service and makes each encounter seamless. He greets you with a smile and has a customer friendly attitude and approach. I’ve been a customer since 2004 and he is a definite standout.
I paid for a half diagnostic on the car, he didn’t ask or check to see if I had an extended warranty and basically told me I should invest in a new car
Josh always takes great care of us! He's the best!
they moved my seat and mirrors, all of them!
No more hard wobble, thanks
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