Ford of Upland Auto Repair Service

Lack of communication

Everything was great

.

Nice job! Thanks

Service team was fantastic.

Over 2 hour wait and service department had lack of personality actually a bit rude

Thank you

Josue was very communicative throughout the process, I was very satisfied with everything. This dealership was much better than the last dealership I took my car too and this dealership was able to fix the problem unlike the other dealership which made me very happy.

No maintenance skills

I was told my vehicle would be completed for a simple oil change in a max time of two hours. Not before I was charged for a diesel service which I had to correct with the service team and they had to amend. After nearly two hours, I returned to check on the status of my vehicle. I was told that it would be an additional 2.5 hours due to a lift failing. This is odd considering it’s a new facility which I would assume has new equipment. When asked to retrieve my vehicle, I was told they would try to determine if it was on the broken lift and if they could get it down. Two minutes later, it was pulled up front which tells me it wasn’t even touched after nearly two hours of sitting and after making an appointment for a simple service. Unnacceptable to say the least. I will be leaving a negative review on both yelp, google and similar sites regarding my experience. Very disappointed on something that should have been extremely simple and routine.

Great job on my truck!!

Everything was perfect!

Josue was my advisor at Sunrise Ford. He is AWESOME!

Happy with my first Ford experience.

Excellent timely service by Kevin and everyone. Completely satisfied

Adrian and his team were kind enough to accommodate me even though I didn’t have an appointment. They should kind and great customer service. I appreciate the service and work they did for my vehicle too.

I waited outside a very long time after signing the release form. I had to go back into the service office before my vehicle was released to me. There seemed to have been any coordination between the person who released my vehicle and the one who was in charge of bringing it to me…

The service rep. Was very unhelpful during the whole process. I had an appointment @ 11:45 and was told that the truck would be ready approximately 2:30. I called service at 3:30 and was told they had some difficulty with someone else's tires. Then he said that my truck would be ready by 4:00. I called at 4:30 and was told,"we'll try to have it by 5:00. I received a call at 5:15 and was told my truck was ready and,"we close at 6:00, better hurry." Why have an appointment? The service rep. gave me the impression that he could care less about me or my vehicle. Just to follow up on that visit, prior to this service, I had my truck serviced there. That time, when I arrived home,I had a puddle of oil underneath. I returned and was told it wasn't a problem, the tech just didn't tighten up the filter all the way. You can bet I will never use Upland Ford for anything again. I will make sure to advise everyone plus social media of my experience.

Great work, customer service

They cared about my problem and did everything in thier power to remedy the situation. I was overjoyed with the service by everyone there. Enjoyable experience without a doubt. Thanks Again!