Good work and fast except the pick up waited for 2 hours I don’t know why thanks ,
I was in a very difficult spot when my van began overheating late sat afternoon and Steven was there to help. I was 40 miles from home and Steven made all the arrangements to allow me to get home. The van was scheduled for repairs on Monday. Steven kept me informed with the diagnosis and repair. Finally the van was done when he said it was to be finished. There were no surprises but just excellent customer service from Steven. Many thanks to him helping me deal with a difficult situation.
Very friendly, quick, and efficient!
I got my car back in limp mode I also had hard time contacting Kim was told it would take 2 days you guys I guess ordered a defective part the only good thing was Kim was very nice in person and gave me a nice rental car
From lj to Robert very efficient and professional
I followed Steven Martinez from Villa Ford in Orange to Ford of Upland, he is that good as a service manager. He is honest and exceptionally Bally good at what he does.
Everyone was friendly communication was great and repair was quick.
My car was not washed. Everything else was great. Thank you.
Everything was fine and the service was completed quickly.
Kim was great! Look forward to coming back so. And bringing my other vehicle as well.
I loved my service manager. He is great! But when I came back to get my car I had a hard time finding someone to help me. There were a lot of employees around but not one asked how can I help you and I wasnt sure where to go as I hadn't used the service department more than once or twice
Communication was very clear. I’m very satisfied with the service.
Did not want 2 honor diesel oil change coupon copy 4 a returning consumer where FORD has no problem mailing me ads 2 buy new vehicles r my monthly FORD credit bill
On my previous service I was advised that my battery needed replacement, I ignored the advice of Robert Perez and went on my way, bad decision, I ended up losing time from work, and spending additional towing fees. They fixed me up lickity split and I’m back on the road.
Thanks Ford of Upland
My car came back with a dent..
Steve, had the service and repairs done on my car
In 1 days time! Which I was happy to see happen!
Thanks to all!!
Everything was explained carefully to me and in a timely basis.
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