Kim Hawkins went above and beyond to insure everything went smooth and stress free. She kept me updated every step of the way and explained all that was being done. She not only made me feel important but she made me feel like like I was family. She was personal and great with my son. She provided the best customer service In every aspect.
Steven is great. Because if my past 3 service visits, all with Steven, i requested him when I called in for this vehicle issue.
Every time I bring my car in for service everyine is so nice & polite. It is always a very pleasant experience.
Thank you.
Eric and all the others that helped me were fantastic!!
When I got my car back. Two of the plastic latches on my mirror were gone when I received my car back.
Steve was alright but I can’t believe the quality of service. The car was brought out to me with the whole backup, navigation, etc completely black..they had to bring it back while I waited. Then they charged me for windshield wipers and didn’t change them. They did send a porter up to put new ones on. He had a lot of trouble with one and had to go back and get another. Then the blades are not even fords. They are after market. They giggle and don’t have a smooth wipe. Very disappointing.
Very professional and courteous. I drive from Chino to upland because the service is always stellar!
Muy buen servicio por el señor Steven martinez, muy amable y pronta atencion, tiene muy bueno Customer serviles
It was hard to get an update on the status of my vehicle after dropping off via the text link. I never received a phone call either of what caused my car trouble and never received a call to say when it was completed. Very poor communication. Had to figure out what they did To repair at pickup of vehicle.
Kim Hawkins was very helpful on the morning I got service done. i will be returning for future services.
Email sent to GM regarding my experience. Awaiting a reply
Great customer service :)
Eric was great and we got my car all done
Steven, helped bring to light issues my F150 was having. Although unexpected, I’m happy it was found before any serious issues happened. Helps me stay safe and more importantly my family.
I was very please with the quality work that was done and will be returning for future services for my vehicle.
The service on the oil, battery was fine, asked for the truck being washed. I would say it was a rinse job, it was not washed!
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