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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2751 reviews 69%
4 star 878 reviews 22%
3 star 75 reviews 2%
2 star 148 reviews 4%
1 star 134 reviews 3%
Review Us
Sandy W.
1 out of 5
2/25/2021
Took too long to do maintenance
Rodney S.
4 out of 5
2/24/2021
All personnel I worked with were extremely personable and professional. Rates for services (oil change on a diesel truck) were extremely competitive and was done in a timely manner.
John B.
5 out of 5
2/24/2021
Roger Sutton always takes good care of my car.
Del P.
4 out of 5
2/24/2021
Quick and easy, brought to our attention a couple items needing changing which we found helpful to make informed decisions
Kevin C.
5 out of 5
2/23/2021
Roger did an Outstanding job!! Keep up my the Great work Roger. I want to give a Big Thank you to the Detail Shop. They did another Great job on my truck!!! Good Jonathan
Raymond L.
5 out of 5
2/20/2021
Always a great service I just wish it did not cost so much it makes it harder for me to get by on a veteran pay. But it can't be helped thank you for what you do.
Jeanice D.
5 out of 5
2/20/2021
Excellent service every time
Roger L.
5 out of 5
2/20/2021
James took excellent care of us and our F150 truck. He provided the service with friendliness, curiosity, paying attention to details
George C.
4 out of 5
2/19/2021
James kept me informed during the whole process of getting my vehicle fixed. Thank you for considering my concerns.
Chris G.
4 out of 5
2/19/2021
Small speed bump was overcome but the customer support team! They listened to my concerns and made it right for a “valued customer”. That power comment excited me to hear, that my business was valued.
David L.
5 out of 5
2/18/2021
Thomas is your best asset. I have been working with your Maintenance Department for well over a decade,and though all your people are good, Tom is WAY above normal. Extremely knowledgeable and personable, he truly cares about the customer and always strikes a good balance between the needs of Ford and the Customer. Though it sounds trite, I really can't say enough good about Thomas Julian. Also, his boss (whose name escapes me)is also very helpful and truly cares about the customer, and it shows. Understand that I am a 4th generation "Ford man"... my family has had nothing but Ford Vehicles for 4 generations. Tom is the epitome of what Ford Service is ALL ABOUT.
Jeffrey M.
5 out of 5
2/17/2021
He was helpful from the moment I got there. He explained what they did to my car.
Beth J.
4 out of 5
2/17/2021
Great job Ford! One of workers even showed me the malfunctioning part to help me understand the problem.
Frank W.
5 out of 5
2/17/2021
Thanks.
Michael S.
4 out of 5
2/17/2021
He was quick to update me about my vehicle and quick to respond to my question
Robert M.
4 out of 5
2/14/2021
Your staff are all excellent customer service people who listen to the customer and assist and inform
William M.
1 out of 5
2/14/2021
We brought the vehicle in to have the passenger door locking system looked at. It had to be replaced due to not operating correctly. Received our vehicle back Friday afternoon and once someone sat in the passenger side, locking system works as it should but you’re locked inside the vehicle. You cannot open the door from the inside. The door only opens from the outside. The locking system works correctly but the door will not open from the inside at all.
Richard P.
5 out of 5
2/13/2021
The service team (every department really) is always super friendly and professional
Fermen E.
4 out of 5
2/13/2021
A very professional agent.
Kensey M.
4 out of 5
2/13/2021
Thank you for my service and airing up my tires!! That helped me a lot! I wasn’t sure when I could take it to air them up since they had nitrogen in them.

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