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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2751 reviews 69%
4 star 878 reviews 22%
3 star 75 reviews 2%
2 star 148 reviews 4%
1 star 134 reviews 3%
Review Us
Jessica M.
4 out of 5
2/17/2022
Tom was great explaining all the diagnostics ran on my screen! He told me to just text if the issue continues and they’ll dive right in and start looking into further issues. As always, everyone is super nice and helpful.
Jane H.
5 out of 5
2/16/2022
Everything was just perfect!!
James T.
5 out of 5
2/16/2022
Professional, polite staff from start to finish.
John P.
5 out of 5
2/16/2022
Thanks Lee, job well done
Kenneth H.
5 out of 5
2/16/2022
Very professional staff
Chris C.
4 out of 5
2/16/2022
Ed Morse Ford, its team, and specifically Lee from service have restored my hope into trusting a dealership! I had an oil pump explode on my truck and I had it towed to Ed Morse. Lee kept me up to date with every detail and worked with me on parts that another Ford Dealership had… well… not been the best about. I couldn’t ask for a better experience and I 110% recommend Ed Morse Ford for their service and support. I don’t have any experience with their sales team, but if they’re anything like their service department Id say that you can’t ask for a better team.
Charles P.
5 out of 5
2/15/2022
Very happy with everything from start to finish.Good job.
Brian R.
2 out of 5
2/13/2022
We'll see what the answer is monday, but the new key I had to get programmed (and the only key) was not made as an admin key and got set as a "MyKey" and now i have a bunch of weird settings i cannot change or fix. Pretty annoyed honestly. Already cost $310 just for a key and it was also done wrong and set some very limiting features on my vehicle. I dont have another $310 to order another key just to fix the issue on a brand new key just to change a setting i didnt even know was part of the vehicle.
Michelle D.
4 out of 5
2/12/2022
Your dealership got my vehicle in for problem check right away...mr Julian kept me inform along the way.. we discussed the problem and he listened to my concerns and took action on them. Got the vehicle back to me in a timely manner.
John H.
4 out of 5
2/11/2022
Lee Sutton does a great job
James S.
4 out of 5
2/11/2022
Excellence,professional and personal. I felt welcomed and cared for. I had alot of maintenance and repair work performed. During the entire process I was kept informed either by text message or phone call. And the work performed was top shelf quality. And it was all done at a fair price. From the service desk to the cashier, I was welcomed and thanked. Five star service!!!
Robert M.
5 out of 5
2/10/2022
Thank y’all for your kind perso
Derinda D.
5 out of 5
2/10/2022
Very professional
Michael C.
5 out of 5
2/9/2022
Awesome assistance, great work on the truck
John L.
5 out of 5
2/9/2022
James Once again did an outstanding job as a customer service representative!! I’ve grown to trust his judgment and advice. Hopefully, James is recognized by his supervisor
Travis C.
5 out of 5
2/9/2022
Great service team and great customer service from them. I won't take my truck anywhere else.
Christy R.
5 out of 5
2/6/2022
James is very helpful and explain the issues of your vehicle thoroughly.
Lauralee L.
4 out of 5
2/5/2022
Great communication, fast turn around time on my oil change. Very happy and I hope the great service continues!
Esteher R.
5 out of 5
2/4/2022
Great job
John W.
5 out of 5
2/3/2022
Top notch person

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