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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2751 reviews 69%
4 star 878 reviews 22%
3 star 75 reviews 2%
2 star 148 reviews 4%
1 star 134 reviews 3%
Review Us
Weldon M.
1 out of 5
9/25/2019
My vehicle was left very dirty inside and out with bugs splattered all over the front. I was told yesterday that it would be Gas put in it and it never was so before I could even bring my vehicle home I had to go and wash it and put gas in it. Then the switch that turns the inside bed lights on keeps popping out of the metal. It took me about 3 to 4 hours when I got home to get my vehicle cleaned inside in which I still can’t get some of the dirt out of the carpet. Very disappointed in my service this time as all the years before I was totally satisfied with everything.
Khemet O.
1 out of 5
9/25/2019
I wish I did not have to wait an additional day for parts to be shipped, when service knew that I had an appointment two weeks out.
Thomas T.
4 out of 5
9/24/2019
Got R done, and a nice clean exterior to boot. Thx
Benjamin B.
4 out of 5
9/24/2019
Please be sure your team does not hand over keys from the drop off box! When people put their key in the box they expect a certain amount of trust that some stranger working at night can’t just steal their vehicle or give that key to an outside agency like what happened to me. I expect more from Ford and hope that this is dealt with appropriately.
Karla J.
2 out of 5
9/20/2019
I found a drink in my vehicle and my bumper was worse than before.
Paige B.
1 out of 5
9/20/2019
Was told on phone 2 days ago to come in morning time and that I didn't need an appointment. Show up around 8:45am and then was told my simple oil change and tire rotation would take all day basically. That and $75 is just ridiculous.
Robert M.
4 out of 5
9/20/2019
??????
Sarah M.
5 out of 5
9/20/2019
Tom was great!!!!!!!!
Donna G.
2 out of 5
9/19/2019
My name is not Donna its Doug when I dropped it off it was to fix the recall on towing linkage. I am waiting on a written record of the event.
Jenna D.
5 out of 5
9/19/2019
Always a great experience and great service
Russ M.
4 out of 5
9/18/2019
Service department is knowledgeable, courteous, and ready to help. I had a hitch installed, I wish there would have been more information about the product, ie class type, towing ability, what is needed to tow besides the hitch. Maybe a booklet or pamphlet would be thoughtful. Maybe make mention to Ford about including it.
Derinda D.
2 out of 5
9/18/2019
Finished signing up for the ford pass, was told reward points would rollover to this account from to one that was discontinued, nothing round over.
Joan S.
4 out of 5
9/17/2019
He was a gentleman.
Martel G.
5 out of 5
9/17/2019
Very professional and cordial service
Paul L.
5 out of 5
9/17/2019
James, you’re the best. Glad you took care of me.
Steve M.
5 out of 5
9/17/2019
Great communication. Appreciate the effort and customer service
Austin P.
5 out of 5
9/17/2019
Recently moved from Fort Stewart, GA to Fort Leonard Wood, MO and I could not have been welcomed any better. Tom and team were so generous and kind. Great customer service and hospitality. Will continue my services at this Ford.
Angelique M.
5 out of 5
9/16/2019
Great quality service
Edgar B.
5 out of 5
9/14/2019
Great
David M.
4 out of 5
9/14/2019
I was extremely satisfied with my service at your Saint Robert facility. I could tell that Thomas had selflessly put his own lunchtime aside to ensue my son’s car was returned in the shortest time possible, as everyone else was at lunch. My son’s car wasn’t able to be washed and he gave me a voucher to make up for it. Great customer service!

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