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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Anthony C.
4 out of 5
3/23/2021
Chad Larson is the Best Service Advisor!!!
Dennis S.
4 out of 5
3/20/2021
He was very helpful and a really nice guy. You’re lucky to have employees like him.
Michael S.
5 out of 5
3/20/2021
The service went smoothly.
Carl T.
4 out of 5
3/19/2021
JC was very knowledgeable and helpful during my visit, as I came from San Diego. The service I was having done to my 2020 F250 was estimated to be 3-4 hours and I had no means of transportation. JC offered a loaner car which was very gracious of him, I had my son with me. The service and consideration of all in the service dept was outstanding and made the long trek from Sand Diego seem not so bad. thank you very much...
Sheryle R.
4 out of 5
3/19/2021
Fine service as usual even with a large number of vehicles in line. My appointment was honored.
Cherie S.
5 out of 5
3/18/2021
Thanks Chad great service as usual.
Kathryn G.
5 out of 5
3/18/2021
Communications are timely and accurate. Keep up the great work!
Patty G.
4 out of 5
3/14/2021
Chad was very helpful in explaining the brake pad replacement strategy to My daughter. We appreciated his taking the time to do so.
Mark H.
4 out of 5
3/13/2021
Great service when I arrived. Friendly and was sure to ask me all the right questions and answer mine. Overall great.
Edward S.
4 out of 5
3/13/2021
Chad was kind and professional! I appreciated that he was good to communicate how long it would take to thoroughly troubleshoot my discrepancies, and provided me with a clear understanding of what the problems were. I would highly recommend Ken Grody Fords maintenance department to friends and family!
Jerry H.
5 out of 5
3/13/2021
Good job
Mark S.
5 out of 5
3/13/2021
Excellent Service!
Dustin P.
5 out of 5
3/12/2021
Great service
Greg C.
5 out of 5
3/11/2021
Thanks for fixing the cold start rattle, body work visit was unexpected but the work from Terry’s was perfect.
John M.
2 out of 5
3/11/2021
I could really tell it was short staffed this time around but I guess due to the pandemic things will be more difficult. Besides the wait, the rental facility enterprise has only two cars available and I have an all wheel drive vehicle which is handy going up my steep dirt road up at Palomar Mountain. They tried charging me twice personally for an upgrade. Went back to Ken Grody they sent me to another rental facility and they had one car... nothing even close to a comparison...so back to Enterprise and luckily Chad got to verify the upgrade. 3 hours later I finally got to go home.. Could’ve been better but definitely going to prepare for Pandemic quality service, anywhere really.
Dennis B.
5 out of 5
3/11/2021
Well done!
Noor G.
5 out of 5
3/10/2021
Excellent customer service
Donald R.
5 out of 5
3/10/2021
The best service ever. Chad is amazing. I can’t thank him enough for making me feel welcome. He really is a great representative for Ken Grody Ford.
Cheryle H.
5 out of 5
3/9/2021
Chad and the reception team are always kind and helpful.
Lisa Marilee.
4 out of 5
3/5/2021
Chad is the BEST!

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