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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Gilbert G.
5 out of 5
4/10/2021
Always comfortable knowing Chad is handling my car.
Andy &.
5 out of 5
4/9/2021
Chad is a great person. We look forward to seeing him when we bring our vehicles in. Excellent service.
Dan C.
5 out of 5
4/9/2021
Chad was extremely professional and is a Great Asset to your Ford Dealership.
Daniel L.
4 out of 5
4/8/2021
The advisor I had was amazing. Solved every problem I was having and fixed an issue other dealers couldn't. Absolutely amazing. I will be back!
Cris M.
4 out of 5
4/8/2021
Chad always provided excellent, professionsal service. He took the time to answer all my questions regarding my tires and brakes.
Mark D.
5 out of 5
4/7/2021
Excellent customer service start to finish
Carlos B.
5 out of 5
4/7/2021
Quick easy and reasonably priced. Ken Gowdy Ford
Kevin B.
5 out of 5
4/7/2021
Chad Larson always takes care of me.
Sharon S.
5 out of 5
4/6/2021
Always a pleasure dealing with your professional team.
Myra Blanche.
4 out of 5
4/3/2021
I like and trust the work Grody Ford does with my car. I feel confident that all the issues are covered. The Service writer Chad is very helpful.
Jeff W.
5 out of 5
4/1/2021
kept informed!
Kim M.
5 out of 5
4/1/2021
My first experience was great, Chad Larson got me in and out in one hour. I appreciated the quick and efficient service. Thanks Chad Kim M
Paul S.
5 out of 5
3/31/2021
Very happy with the service!!
Don M.
1 out of 5
3/27/2021
The car was in your shop for 4 working days and did not fix anything. The only item that showed it had been repaired was a “sunglasses holder”, or something like that and that wasn’t even broke! The main reason I brought it in was to fix the GPS navigation system, and was not fixed. I really think your customer service is below average and will never bring this car in again. I have had the problem fixed at another dealership. I believe that since I had purchased this 2019 Edge on line, you really didn’t want to help me.
Nick H.
5 out of 5
3/27/2021
Chad is always great to work with. Thank you!
Dennis Q.
5 out of 5
3/25/2021
Excellent service
Sherman H.
5 out of 5
3/25/2021
Great Service As Usual!!
Chris B.
1 out of 5
3/25/2021
I made an appointment to get a factory recall defect taken care of. I showed up and found out that they did not have the right part in stock. I also learned that it would take a few days, so a rental vehicle would be provided. I arranged with Chad to bring my truck back a few weeks later when the part would be in and I would be traveling so that a rental vehicle would not be needed. Chad was very polite and professional. I brought my truck back at the second appointment. I expected the vehicle would be available upon my return a few days after it was dropped off. I called to confirm and left a voicemail. After waiting more than four hours without receiving a return call, I called and was put on hold for more than 15 minutes. I was told Chad was unavailable. This was on the afternoon of the day I expected to retrieve my vehicle. Ultimately, the vehicle was returned to me the next day. I was pleased that Chad made arrangements to deliver the vehicle to my residence.
Maribel C.
5 out of 5
3/25/2021
I am very satisfied with the service, thank you very much
Michael L.
5 out of 5
3/23/2021
Excellent

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