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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
David S.
5 out of 5
6/2/2021
Michael Mills and his partner Steven do a fantastic job. Both are real assets to your organization. I will admit I am a fairly demanding customer and they go above and beyond to make sure I'm satisfied. Michael's communication is top notch and I am always kept abreast of progress, costs, and completion time.
Jonathan D.
4 out of 5
6/2/2021
Top of the line. I own Mercedes vehicles for many and never have I experienced more professional service with a simple touch of honest care! I could not be more impressed. Thank you
Melissa S.
4 out of 5
5/29/2021
Chad has been my service rep for over 20 years. I am moving out of state now and will definitely miss him. He’s always been extremely knowledgeable, personable, and accommodating (helping me find or get transportation while my car was unavailable) and I always knew I could trust what he said, which is extremely important. Chad is a true asset to Ken Grody Ford and I hope he is recognized as such.
Ryan R.
4 out of 5
5/28/2021
Our service was preformed as advised and delivered earlier then we expected. We always trust our service advisor, Chad Larson when it comes to servicing our vehicles. He is very professional and friendly.
Nathen M.
5 out of 5
5/28/2021
Did great work and got it done quick.
Kenneth A.
5 out of 5
5/26/2021
Chad was excellent.
Ricardo G.
5 out of 5
5/26/2021
Great job!
James M.
4 out of 5
5/25/2021
Michel is always very efficient with getting my service done .
Gregory S.
4 out of 5
5/25/2021
I'll always come back and see Chad. He always takes care of my family!
Marguerite B.
4 out of 5
5/25/2021
Mr Mills is very nice to deal with, and kind-speaking, in addition to being excellently professional. The young man named Blake was also helpful, kind, and professional. MB
Kevin A.
4 out of 5
5/23/2021
Mike Mills is one of the best service writers I have encountered. I have much experience with most dealerships in San Diego County due to my love of cars. Each time I bring one in for service I wish Mike was there to handle my service needs. KG should do there best to keep him on board !!!
James H.
4 out of 5
5/23/2021
Nice to have Michael back as my service rep
Ziyad G.
4 out of 5
5/22/2021
Five star service. Thanks
Robert L.
4 out of 5
5/22/2021
My rep was just incredible. Great job!
Karen N.
4 out of 5
5/22/2021
The service was great. Thanks to all for another good visit.
Kurt B.
4 out of 5
5/22/2021
Truck runs like new. Very appreciative of the great service.
Emiterio F.
5 out of 5
5/21/2021
Great service !
Borje E.
2 out of 5
5/21/2021
I am very happy with the results but it seems to me that either the work didn't start until after 4-5 days or that status updates were lacking.
Dominic D.
4 out of 5
5/21/2021
Your guys reputation was a big reason why i decided to trust KG for buying my first car. Very satisfied with every aspect of my expirience start to finish. Thanks for taking care of me guys. And my expirience with the service dept even better. Mike mills was professional, curtious, and relatable. Very genuine guy and i think i found my new go to spot for any problems in the future.
Elizabeth O.
4 out of 5
5/21/2021
There were tons of vehicles in for service and mine was still taken care of. Everyone did great. On another note, the new Mach E Mustang looks like a thick station wagon. I want to buy a newer Mustang but this one is not a pony car.

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