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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Jina C.
1 out of 5
6/16/2021
We didn’t receive a call or text that our car was finished from Chad. my husband rode his bike from San Marcos to Carlsbad to get there by 6pm(service closing hours according to your website). And the doors were locked because it closed at 5pm. He had to ride his bike back home to San Marcos because he couldn’t get the car. The next morning Hector was apologetic and drove my car to our house and compensated our inconvenience. Thank you.
Yvonne H.
4 out of 5
6/16/2021
Car wash after service would be nice
Erick K.
4 out of 5
6/16/2021
Mike is the best. He is the only reason I go there.
Allan C.
1 out of 5
6/15/2021
Initially I picked up my truck and I noticed in the report that my brakes were at zero. So completely gone. I was never notified by my advisor even though they had my truck for a week. I took it back the next day to get the brakes done. Also when they had my truck I left several text messages and voicemail for my advisor and never go any response back. All in all Not Good!
Jesse W.
5 out of 5
6/15/2021
Many thanks to Chad Larson who always provides quality services on a timely basis
Lola Ann.
4 out of 5
6/15/2021
Although it took several days for my car to be repaired. I’m very satisfied with the service. Chad Larson is the best
Janet B.
4 out of 5
6/10/2021
Service rep Mike is always very attentive and explains things in detail unfortunately my 2015 Ford edge had sub par Lugnuts from the factory
Elizabeth D.
5 out of 5
6/10/2021
Michael always treats me with respect and like family. Thank you Michael
James M.
1 out of 5
6/10/2021
Our siris radio is no better. We have spent a total of $300 over a period of time and nothing has changed. This does not sound right.
Linda R.
5 out of 5
6/9/2021
I appreciate the stability of your employee roster. It attests to the quality of your agency.
Sean C.
5 out of 5
6/9/2021
Chad always provides excellent service. That’s why I always ask for him when I need my car serviced.
Laura B.
4 out of 5
6/8/2021
Mike always has a smile. His absolute clarity on what needs to be done and focus on service and kindness makes a huge mark. Thank you.
Peter Z.
4 out of 5
6/6/2021
Everything was as promised and on time. The only improvement would be at check out to pay the invoice which was very slow due to a woman that had an apparent billing issue.
Tracy S.
4 out of 5
6/5/2021
I continue to return to Ken Grody Ford for all my services because of the great customer service I receive from Mike Mills. He makes it easy and provides excellent customer service.
Mike S.
4 out of 5
6/5/2021
Car wash would be nice. Chad is great though.
Boland D.
5 out of 5
6/5/2021
Outstanding as always.
Sam C.
4 out of 5
6/5/2021
Michael Mills has always helped me with great professionalism and courtesy
Chris M.
2 out of 5
6/4/2021
No communication left me without knowing nothing about my truck
Perdette S.
4 out of 5
6/4/2021
Chad is the best and he takes care of me and all my needs for my car.
Christiano G.
5 out of 5
6/4/2021
Fast service

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