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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Michele L.
5 out of 5
9/29/2021
Everyone was nice and the service was outstanding.
Janet S.
5 out of 5
9/29/2021
Chad Larson is the best service advisor!
Rebecca D.
4 out of 5
9/29/2021
Chad is great
Roger F.
5 out of 5
9/28/2021
I was very, very, very happy! Great experience! I love Ken Grody Service Dept.
Joy S.
5 out of 5
9/28/2021
Everyone was very professional and friendly!
Michael L.
5 out of 5
9/28/2021
Chad was awesome
Troy S.
4 out of 5
9/27/2021
You can count on a perfect survey. Great job.
Steven O.
2 out of 5
9/24/2021
Diagnosis said I needed a new catalytic converter and y pipe. I was told over the phone it would be $3500 to repair. Seemed like a lot and Chad said it's because the converters are hard to get and people are even stealing them due to value. I declined and when I picked up my car there was no breakdown of recommended repairs for me. Overall it seemed sketchy without a cost breakdown. Then it took 15 mins to get my car after paying diagnostic fee. Meanwhile no one smiling or inviting employee. I even walked the new car lot waiting for my car. I will say after my experience today I won't consider you for any service or future car purchase. Which I'm strongly considering after quote of repair.
Roberta H.
4 out of 5
9/24/2021
Matthew was awesome. He really gave me the facts with no pressure. He was knowledgeable and friendly. He is an asset to your company.
Dennis B.
5 out of 5
9/24/2021
Great service. Our service is always excellent. I
Sheryle R.
4 out of 5
9/23/2021
Service on the car was fine. The waiting time for a 12:30 appointment was irritating. Usually this takes one hour or less. Today took 2 hours.
Betsy L.
5 out of 5
9/22/2021
Mike Mills is a complete asset to your Team… Professional , helpful , knowledgeable and courtesy up and beyond. I have always received the Best service and always have been taken care of promptly including your shuttle service. Thank you
Sheila L.
5 out of 5
9/22/2021
Chad did wonderful job
Theresa K.
5 out of 5
9/22/2021
Great service, friendly people
Allan C.
5 out of 5
9/22/2021
Good
Melissa N.
2 out of 5
9/18/2021
I had a frustrating day when I went over to my appointment. To begin with when I got to my appointment they told me that I did not have an appointment for today and that the part my car was missing had not been ordered. I had to ask for a day off in order to be able to attend this appointment. I lost a day that I could had been working because I drove all the way up to Oceanside from San Diego. I am disappointed with my experience, and this is the second time it has happened. I would recommend to send confirmation emails or text messages to your clients to avoid miscommunication errors. Thank you for your time.
Michael G.
1 out of 5
9/18/2021
The vehicle was brought in for a loud whining noise. You replaced the power steering pump, but the noise is still there
Ford Ichiro.
5 out of 5
9/18/2021
Mike helped me with rescheduling a previous appointment. He acknowledged me when I arrived and kept me informed while I was waiting for my vehicle. Thank you.
Susan N.
4 out of 5
9/18/2021
Chad is awesome!
Valerie P.
5 out of 5
9/17/2021
Well trained people who are trying to be kind and helpful and personable.

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