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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Robert F.
5 out of 5
10/15/2021
Mike Mills is a true professional. Organized, prompt. Cares about the people he helps. Great attitude as representative of Ken Grody Ford.
Adam L.
5 out of 5
10/13/2021
Chad L is a great SA. Always taking care of my vehicle. Adam L
Nancy W.
5 out of 5
10/13/2021
As always, Chad’s Customer service skills are excellent!
Angel M.
5 out of 5
10/12/2021
Quick response on my cars needs Great staff
Melissa N.
5 out of 5
10/12/2021
You did a good job thank you very much!
Michael M.
5 out of 5
10/12/2021
Mr. Mills is truly amazing. He is always available and willing to take of all our needs.
Kim M.
5 out of 5
10/12/2021
I appreciate the kind, courteous, and efficient service that I receive from Ken Grody Ford, especially Chad Larsen. Thanks very much, Kim M
Danny E.
4 out of 5
10/9/2021
This is a first class 5 star dealership.
Camlyn A.
5 out of 5
10/8/2021
Thank you Mike. As always, great service!
Christian T.
5 out of 5
10/6/2021
Mike has been communicative and easy to speak with. He’s been reliable and responded in a timely manner.
Robert M.
5 out of 5
10/6/2021
I didn’t have an appointment, but needed service in a timely manner, which Chad and his team provided with not a single detail not covered in a timely courteous manner like I was their only customer. Top notch, thank you
Ricky J.
5 out of 5
10/6/2021
Michael was great and kept me informed about what was happening with my vehicle and keeping me in the loop. He also answered all my questions and made it very clear if there was any issues to reach out to him. Michael is very pleasant to work with and very on top of keeping me updated on status. It was a pleasure to be helped by him .
Joann D.
5 out of 5
10/5/2021
Great customer service
Cody C.
2 out of 5
10/2/2021
It took me multiple attempts to get in contact with the service department.
Margaret M.
5 out of 5
10/2/2021
Chad is always very personable and pays attention to any question I might have. As for the service crew that day they were so fast and efficient I could not believe the appointment was so quickly completed. I have been coming here for quite a long while and will continue the relationship with your establishment.
June T.
4 out of 5
10/1/2021
Mike Mills is the best! He’s the reason I take my business to Ken Grody Ford
Daryl C.
5 out of 5
10/1/2021
Love it
Art R.
5 out of 5
10/1/2021
Mike was great customer service kept in touch with me and to me that goes a long way as a customer.
Hiline N.
5 out of 5
9/30/2021
Great customer service, I don't recall the name of the person who checked me in, but, he's a tremendous asset to your company.on top of it in a busy environment. Thanks ????
Ted E.
2 out of 5
9/29/2021
I am satisfied with the level of customer service Mike Mills has provided me as he has been friendly and professional. However, I did not have my truck returned to me in the same condition as I had dropped it off for servicing. Specifically, there appears to be overspray of some sort on many of the truck's horizontal surfaces, including the hood, roof, and the windshield. The surfaces feel rough to the touch like sandpaper and the windshield looks like it has thousands of tiny specks on it. The substance did not come off after washing the truck. Mike apologized and has offered to fix the issue. However I am upset that I have to take another day off from work to have the issue resolved, add more unnecessary miles to my vehicle, and spend more money on gas. This should not have happened and I would like to be compensated for this inconvenience.

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