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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Jesse M.
5 out of 5
10/29/2021
I’m completely satisfied with the service.mr Mills did a great job,and I will be back if I need any thing , Thanks Mike.
William S.
4 out of 5
10/28/2021
Every time you service our car, we feel safer driving our car. Thanks for your good work.
William R.
4 out of 5
10/28/2021
Chad has been nothing but awesome.
John C.
5 out of 5
10/27/2021
Our car is always taken care of by your mechanics We thank you It’s so nice to see Mike back
Nadine A.
4 out of 5
10/27/2021
I had to call Chad Larson because my Expedition had a major problem. I was surprised that Mr.Larson had me drop off the Expedition. I had called for an appointment and the earliest was for November. I needed it fix sooner because I had planned road trip,but the Expedition needed repairs. Mr. Larson called me today and said my vehicle was ready for pickup. I am truly happy with hold Chad handle my service request. I feel that my experience with Ken Gordy Ford will always be 100% satisfied. I understand that sometimes we no choice but to get the repairs done. It would have cost me even more. I will definitely bring it back again for service and repairs. I hope that Chad Larson will be my services advisor. The process was easy, because I spoke directly with my service Advisor. He made it happen. He listened to my concerns and kept me updated during and after the service about my vehicle. Thank you Chad Larson and staff. I will definitely bring my other vehicle in for service.
Tim T.
4 out of 5
10/27/2021
Chad Larson and Ken Grody Ford have been my “go to” service dealer for the past 13 years. I am very pleased with the professionalism and courteous manner of the team. Chad is always quick to respond and is extremely service minded.
John R.
5 out of 5
10/26/2021
Mike Mills is always outstanding at customer service!!
Brad H.
5 out of 5
10/26/2021
Awesome service
Travis G.
5 out of 5
10/26/2021
Did a great job keeping me in the loop with what was going on with my vehicles status. Another great experience with your service department.
Andre S.
5 out of 5
10/23/2021
Chad is awesome..always very helpful. It’s always a pleasure doing business with Ken Grody.
Gerardo G.
4 out of 5
10/23/2021
Chad is why I buy from Ken Grody it’s how I make my decision on what make to buy!
Rebecca B.
5 out of 5
10/22/2021
Michael was very helpful and interested in doing the best for me and my car. This was my first visit to Ford here in CA and I was pleasantly surprised.
Charles M.
5 out of 5
10/22/2021
I was completely satisfied.
Devin P.
5 out of 5
10/20/2021
Mike is very personable. He got us in and out quick today and kept us updated on the process.
Peggy M.
5 out of 5
10/20/2021
Mike always takes good care of us.
Steve C.
1 out of 5
10/20/2021
People were very good, but was 2 week lead time for my appointment. Needed it done quicker. Found two other Ford locations that could do it quicker. Will go there in the future, 2 weeks on something that was a minor fix but shut me down!!!! You guys were a lot better in the past!!!
Steven W.
5 out of 5
10/19/2021
Chad is always professional and prompt
Tammy G.
4 out of 5
10/19/2021
Mike was excellent. He stayed in touch with me and ensured that everything was taken care of. (The Ford Tustin service department had my car for 8 weeks and we’re terrible. They did not do anything and they wouldn’t communicate. My car had to be towed from Tustin to Ken Grody.) Many thanks to Mike and the team at Ken Grody!!!
Nathan V.
2 out of 5
10/19/2021
I have continuously had the WORST SERVICE ever at this dealership. My third time trying to bring my vehicle in for service. I thought maybe the first couple experiences were a fluke. But I picked my vehicle up after two full days of no updates and no work being completed and I will not be using Ken Grody in the future. No one answers the phone, texts or returns messages. Communication is non existent. Cars sit for days without even being looked at, which is unacceptable and a total waste of time and money for everyone involved.
Candace C.
5 out of 5
10/15/2021
LOVE mike!!! he takes very good care of my beloved truck!!!

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