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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Christopher W.
2 out of 5
11/25/2021
Your team completely misdiagnosed my vehicle problem and was deceitful in how you examined my vehicle to render the diagnostic issue. I paid $180 for information I already gathered prior to my visit with you. I was hesitant to have your team assess the issue because I already knew the problem, however I was talked into it by chad BC he stated the mechanics will “comprehensively examine the engine in addition to running diagnostics”. This did not happen, yet I paid for the procedure. 0/10 for the mechanics. I don’t know if chad knew this or not as the mechanics absolutely **** the bed.
Nancy A.
5 out of 5
11/25/2021
I appreciate the friendly and prompt service provided.
Michele K.
1 out of 5
11/24/2021
I asked for a quote on my drivers arm rest and didnt get anything on my work order. Also they checked off that they checked everything and I noticed today that my rear wiper is falling apart. Same thing happened last time, the wipers were checked off on my list but they were still shredded when I picked my car up had to take it to Walmart the next day.
Eric K.
5 out of 5
11/24/2021
Michael was awesome. He went out of his way to keep me informed about the progress on my vehicle. The quality of service he provided is what makes a customer loyal.
Paul S.
5 out of 5
11/20/2021
Chad always exceeds expectations
Keith O.
5 out of 5
11/20/2021
Chad was responsive and followed up with all updates. Appreciate the great service!
Joyce M.
4 out of 5
11/18/2021
As always the works was done while I waited. Everything was okay.
Guadalupe H.
4 out of 5
11/17/2021
Chad is amazing with customers and very polite. I had an amazing first experience taking my truck to get its scheduled maintenance
Harold N.
4 out of 5
11/17/2021
Mike Mills provides excellent service and advise to keep our vehicles in excellent condition. The garage staff completes the outstanding team.
Hyacinth W.
5 out of 5
11/16/2021
Chad is excellent trustworthy, reliable very pleasant. He is a great asset to your service department.
Fredric Raymond.
4 out of 5
11/16/2021
Have been coming to Ken Grody since becoming Ford owners several years ago, and great service here is why we continue to come back. Even if both our cars weren’t Fords, we would want to come here for our service!
Paulina G.
4 out of 5
11/16/2021
Mike is the best.
Justino A.
5 out of 5
11/12/2021
Amazing service! Fast and great!
Christine D.
4 out of 5
11/12/2021
Michael Mills is a huge reason I continue to buy a Ford from Ken Grody Ford.
Mila K.
5 out of 5
11/12/2021
Thank you Chad, great communication and service.
Toni M.
5 out of 5
11/12/2021
Michael showed so much professionalism towards me. I trust him and his crew 100%. Your company is lucky to have such a employee. Thanks for the great service everyone who worked on my car. Toni M
Lori J.
1 out of 5
11/11/2021
He did not carefully read my text message, resulting in a delay of service completion. Otherwise, all was fine
Eric B.
5 out of 5
11/10/2021
Mike is always amazing!
Helen S.
5 out of 5
11/10/2021
I appreciate and trust the Ken Grody service department.
Gabriel M.
4 out of 5
11/10/2021
Mike always provides the absolute best service and communication. I can’t say enough about how much I appreciate working with Mike every time I bring my truck in.

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