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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Eric S.
5 out of 5
12/7/2021
Mike does great work and is very professional.
Kenneth H.
5 out of 5
12/7/2021
Service was excellent
Renee S.
4 out of 5
12/7/2021
Chad Larson is a 10 plus !!
June T.
5 out of 5
12/7/2021
Michael Mills is amazing! I can depend on him for the best service.
Russell C.
5 out of 5
12/4/2021
Chad was a great help in getting my truck diagnosed and quickly repaired ! Keep me informed all the way! I would recommend them to all Ford owners !
Michael M.
5 out of 5
12/3/2021
Rapid, efficient service… always!
Michael M.
5 out of 5
12/3/2021
Rapid, efficient service… always!
Tom And.
5 out of 5
12/3/2021
Outstanding service by Mike Mills
Timothy O.
5 out of 5
12/3/2021
Chad is very diligent and commutes well. Thank You for all you do.
Michael W.
5 out of 5
12/3/2021
Awesome from Top to Bottom. Great customer service and support as you definitely stand behind your vehicles!
Cris M.
4 out of 5
12/3/2021
Chad provided excellent customer service. I called with an issue with my car at noon and he worked my car in and had the problem identified, the cost and a time frame for fixing the issue when he called me back. He was also able to find a rental car for me before I left the dealer.
Susan H.
5 out of 5
12/3/2021
Mike is the best! Always friendly & extremely helpful????
Alexa S.
1 out of 5
12/3/2021
I was told it would take 1 - 1 1/2 hours for a simple oil change and they took over 2 hours and I was very late to my appointment. The disorganization was unacceptable.
Doris R.
2 out of 5
12/2/2021
I'm waiting for the parts to repair my car. I get texts and have responded but have not received and responses to my questions
Laura N.
5 out of 5
12/2/2021
I am so ever appreciate all the great and professional service. It is a big happy family making you always feel at home. Thank you so much
Thomas B.
1 out of 5
12/2/2021
Still having problems with my auto parking. I don’t understand.
Julian G.
5 out of 5
12/1/2021
It's always a pleasure dealing with the service department and staff at Ken Grody. They've always been so kind, even when delivering not so good news about what will be needed to fix my cars.
Robert S.
4 out of 5
12/1/2021
Please dont send me a survey. Thank you.
Daniel B.
2 out of 5
11/30/2021
I keep getting service update texts as 8f the car was still being serviced. I have received errant messages anywhere from 7 hours after I picked up my, up to 12 days after I picked it up. Otherwise, service experience was great.
Vince G.
4 out of 5
11/30/2021
My truck was done on time and completed

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