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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
John R.
5 out of 5
4/5/2022
Always amazing setive from Chad, and the cashiers are super friendly
Henrique M.
4 out of 5
4/3/2022
Mike Mills is an asset to your company. Since my truck is out of warranty, I could take her anywhere, but I choose to always have my vehicle serviced @ Ken Grody. Mike is the main reason for my loyalty. His dedication to your customers is evident every time I go to your dealership. I appreciate the excellent service your mechanics provide, and I appreciate Mike’s knowledge, and courtesy. Thanks for always going above and beyond!
Pedro I.
5 out of 5
4/2/2022
Great communication with Mike Mills!
Michael M.
5 out of 5
4/1/2022
In and out in under 2 hours is always good. Satisfied customer since 2011.
Debbie B.
5 out of 5
3/31/2022
Thank You Mike..
Sherman H.
4 out of 5
3/31/2022
Outstanding Service As Always! Thanks Chad
Lee H.
4 out of 5
3/31/2022
Mike listens tells the truth of what is happening and is pleasant in the process. A+ employee.
Carol Ann.
5 out of 5
3/31/2022
Mike is just AMAZING ???? and deserves 10 Stars! ???????????????????????????? SERVICE ????
Miguel E.
5 out of 5
3/30/2022
My service tech Michael Mills kept me informed the whole way through. An excellent service manager. It is because of him I came back to Ken Brown Ford
Samuel J.
4 out of 5
3/30/2022
Service was done in timely manner, Thanks. There is a re-call on my car, but no one has called me to fix those items. ****-****-xxxx
Qinghua Q.
5 out of 5
3/29/2022
Good communication.
Ashley B.
4 out of 5
3/29/2022
Chad Larson was fantastic. My initial issue was going in for an oil change and a recall for my back up camera, and he went so far above and beyond for issues (outside of his control) that came up. He stayed in contact with me the entire time so I was fully aware of every step and the actions being taken to fix my vehicle. He certainly made car issues way less of an inconvenience for me and I fully appreciate him for it. Thanks for the stellar job done, Chad!
Nancy A.
5 out of 5
3/27/2022
Mike and his team are always a pleasure. Not only do they do great work, they get the work done fast so I can get back to mine. That is why I always come back and recommend K Grody to others. Thanks again for great service on my Transit!
Yvette N.
5 out of 5
3/26/2022
I always know my car ids in excellent care with Chad, he’s Awesome . Great customer service. He keeps me updated on everything my car needs.
Joann D.
5 out of 5
3/25/2022
Great service and communication about car
Sergio D.
5 out of 5
3/25/2022
Certainly I was great outcome. I would like to acknowledge how wonderful and professional the advisor is. High standards and determination.
Dwight Z.
5 out of 5
3/25/2022
Quick scheduling. Great communication with updates to schedule time.
Darlene H.
1 out of 5
3/24/2022
I wasn’t called when my car was ready. I realized it just before the service department closed. I presented a coupon for “the works” at drop off, but was told I couldn’t use it because I need fully synthetic oil(which I knew and wanted). I felt I should only be charged the difference in the cost of the oil. My bill was $114, so maybe I got a price break? ??????????? I usually get a detailed summary with brake pad measurements, etc. This one was very generic. I’m not quick to criticize, but you asked…thanks!
Judy W.
4 out of 5
3/24/2022
I can feel the difference while driving my car. It feels smoother. My only disappointment was that my car wasn’t washed, as it had been on previous appointments.
Frank A.
5 out of 5
3/24/2022
Timely repair service was provided. Chad kept me informed.

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