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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Monica W.
5 out of 5
3/24/2022
Always excellent service.
Ray O.
2 out of 5
3/24/2022
I did not like coming back 3 times to get our explorer worked on. The first time I came in for the roof rail to be installed. I waited a hour before I was told they had no parts for my explorer. I made another appointment. This time I waited 2 1/2 hours and was told no one was working on it because they were short on staff. I took my suv and came back 1 1/2 hours and waited until 3:30 at which time I was told it would not be ready today. I got a rental car and went home. The next day I started to call after 11am, 4 different times to see if it was ready, but I could not get a person to give me any information finally on the 5th time my wife asked someone to find out they came back an said it would be ready at the end of the day. Why make any appointments? You have poor communication. A simple job takes 3 visits. This is our only car so I have to sit and wait because I have no way to get home for a 2 hour job. I will start look for a different Ford dealer.
Jeannie B.
1 out of 5
3/24/2022
I feel I was charged more than discussed and things listed as customer request were not requested. Communication was minimal and there was no permission for any diagnostic which ran even more than discussed. Due to the extras I was not able to fix the other engine concerns
Leonti V.
5 out of 5
3/23/2022
Thank you for your care of my car!!!
Mary Francine.
5 out of 5
3/23/2022
Always friendly and efficient service. I feel confident that service is done honestly and correctly.
Cynthia Ann.
3 out of 5
3/22/2022
The length of time to wait for a repairs needs to be addressed
Gerald A.
5 out of 5
3/22/2022
Great service by Mike
Linda S.
5 out of 5
3/22/2022
Very minor issue on my new 2022 Ranger. Mike handled the situation quickly and efficiently. It's perfect now. I love it.
Nigel H.
5 out of 5
3/22/2022
I am so satisfied with your people that I dealt with , so much we have ordered another car from you Great and wonderful job Thank you guys so much Please pass my info on to anyone who needs to know
Meryl L.
5 out of 5
3/21/2022
Chad always takes care of us. Very ????
Keith J.
5 out of 5
3/19/2022
Completed on time. Chad was friendly and knowledgeable.
Steve S.
5 out of 5
3/19/2022
Exceptional Service by Mike Mills. He's is one of the best service managers I have ever worked with and committed to bringing back all my vehicles for service because of his excellent customer service each and every time!
Ricardo G.
5 out of 5
3/18/2022
Mike Mills always know how to treat a customer
Lori C.
5 out of 5
3/18/2022
Great service as always. Thanks!
Maria P.
5 out of 5
3/18/2022
Very nice service, thank you.
Arthur M.
5 out of 5
3/18/2022
Always excellent service, detail to customer attention, timely, polite, very pleased with Ken Grody Ford service department
Jesus A.
5 out of 5
3/17/2022
Ok
John P.
2 out of 5
3/16/2022
Things moved a little fast and I didn’t feel I had an opportunity to present a coupon ( sent to me by the dealership) for part of the service. Essentially my fault, but not the greatest customer communication. On their part either.
Jesus H.
5 out of 5
3/15/2022
Great job thank you
Karen Y.
4 out of 5
3/15/2022
It is very hard to schedule an appointment. Very often you have to leave a message and then play phone tag when the return call is missed. I’ve tried using your online scheduling but either no one ever contacts me or they finally contact me the day before the date I requested service and by that time I’ve already called because I’m not sure if I’ll have an appointment.

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