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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Joseph P.
1 out of 5
3/1/2023
They kept my car for 5 days saying they hadn’t pin pointed the issues on the test drives when they didn’t even test drive it. I was told my car was test drove 15 miles to make sure the issue was fixed. It was driven 1 mile.
Victoria R.
5 out of 5
3/1/2023
Really like that I am assigned the same service advisor, Chad, every time I bring my car in.
Douglas K.
5 out of 5
3/1/2023
Thank you for great service!
Jeanne D.
5 out of 5
2/28/2023
Chad always provides great and prompt service!
Susan P.
5 out of 5
2/27/2023
I was amazed with the fast and friendly service.
Craig W.
4 out of 5
2/25/2023
Mike is awesome everytime we get our truck serviced.
Duane B.
5 out of 5
2/25/2023
Ok
Richard Gene.
5 out of 5
2/23/2023
Mike has always been very friendly and professional in working with us.
Debra A.
5 out of 5
2/22/2023
Michael was quick, accommodating, professional and very helpful.
Dean B.
5 out of 5
2/22/2023
Thanks again Mike,great job!
Zara R.
4 out of 5
2/21/2023
Chad was awesome!! Accommodated me so well and was very sweet to let me go to the mall with one of the vehicles. Every time I go to Ken Grody Ford in Carlsbad I am always left 100% satisfied!
Mark S.
2 out of 5
2/17/2023
Brought my Explorer Platinum in to reprogram the backup camera and the works package, and was asked if they could keep it over night. I agreed but then you kept the vehicle a week…. With very little to no communication with me as to when it would be ready. Finally got a call 5 days later why you needed it so long and a rental vehicle was offered but 1 week for a service I had booked a month in advance and should have taken a couple of hours is UNSAT. Poor customer service!
Kimberly C.
5 out of 5
2/17/2023
Great customer service. I will be back for all my service needs. Thank you
Joan B.
4 out of 5
2/16/2023
Chad Larson took great of me.
Sergio D.
4 out of 5
2/16/2023
The service advisor Michael M. Is very professional, high standards must me his last name. San Diego needs more qualified people like him. Thank you for your advice and great experience. I hope you are able to share your enthusiasm with other areas where it’s room for improvement, for instance the window for payments, these ladies are rude, make me feel unwelcome besides after I paid they don’t call for my car therefore I have to waited unnecessarily for longer time until I asked for help, my advisor immediately asked for assistance and address my concern. Thank you Michael M.
James S.
5 out of 5
2/16/2023
Mike is the best
Gregory Charles.
5 out of 5
2/15/2023
Chad Larsen always does an excellent job!
Brenton R.
4 out of 5
2/15/2023
Chad was very helpful in getting the part in that I needed.
Vince G.
5 out of 5
2/15/2023
My service advisor Chad always takes care of me
Evelynn M.
4 out of 5
2/14/2023
Mike mills is the best

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