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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Luis C.
5 out of 5
1/23/2020
Outstanding service from Chad. Everything was done in a flash. Thank you...
Gisele G.
4 out of 5
1/23/2020
Can’t say enough about experience. Emergency issue — couldn’t put gas in car, Chad was great immediately task charge. When I suddenly need a loaner, General Sales Manager got me one at no charge. Throughout process got email updates, greeted by my name, everyone was great and service oriented— dispels the dealership horror stories. Again Chad was outstanding.
Steven B.
5 out of 5
1/23/2020
I've been coming to Ken Grody Ford for around 30 years. Dennis was my service representative till his retirement. Mike Mills has been taken care of me and my vehicle since. Thanks so much and
Mia H.
5 out of 5
1/22/2020
Great service
Michael N.
4 out of 5
1/22/2020
Joseph, Always does a great job. He gives me a straight forward answers to direct questions about my truck. He takes the time to listen to me explain what’s wrong then takes care of it. If he needs the vehicle over night because mechaincs are too busy he finds me a rental call for free at Greenleaf, and they are super friendly and easy to work with.
Charley And.
1 out of 5
1/21/2020
The labor cost of replacing the two plastic covers and one headlight was $360.00. What’s the per hour labor charge? How long does it take to change a head light on 1999 F250 pickup? I plan in next month to have my truck gone over breaks,shocks , whatever it needs. I will definitely look for another place to get this done . Look at my history of purchasing cars and trucks.
John G.
4 out of 5
1/21/2020
Amazing all the way around! In fact Greg and aryan were so good we are planning on buying another vehicle from you.
Morgan B.
5 out of 5
1/21/2020
Mike is always a great help. He is well organized and such a people person. He takes care of my car.
Jerry H.
5 out of 5
1/21/2020
Good job!
Rogelio A.
5 out of 5
1/21/2020
Great customer service
Jill C.
4 out of 5
1/19/2020
Excellent service by all staff. I had left my laptop at the cashier's by mistake and I had left the dealership, so they called me right away to inform me.???? Thanks again! Jill C
Marcell C.
4 out of 5
1/18/2020
the guys at Ken Grody Ford are very appropriate and on time..I ve had nothing but superb service and thats very rare in this Southern California area where its a hustle and very complicated to find such a sincere bunch of service techs as well as personal..they did a excellent job with my favorite awesome truck Ken Grody Ford has sold me..this is my best truck ever as well as the experience that ive had being a Ken Grody Ford customer..id refer all my family and friends as well as coworkers to buy from the best service and salesman in Southern California where you can be ripped off so easily like I have been thru in a previous years before..I am one happy Ford truck owner and I will always buy my vehicles in the near future here at Ken Grody Ford Dealership they are the best in SoCal...the treatment and service is superb...thank you Ken Grody Ford for your awesome team..
Jaqueline E.
5 out of 5
1/18/2020
Super professional, friendly, and fixed my car quickly. Richard the shuttle driver great also, even though I am jealous my kids get a loaner car when they take their cars in where they get theirs serviced. LOL
John M.
4 out of 5
1/18/2020
Chad is an outstanding representative
Sorel N.
5 out of 5
1/18/2020
Chad is always very helpful and makes the process feel well handled.
Bonnie C.
5 out of 5
1/18/2020
Good communication during service experience. But your lounge is cold with no hot beverages.
John H.
4 out of 5
1/18/2020
Mike miles is fantastic. He gets the job done. I understand what he says. Always great with his communication skills. When I bring my car in. I know when I get it back it will be done right.
Patrick R.
4 out of 5
1/18/2020
Steven and team took very good care of me and I couldn’t be more pleased. I will be looking to Ken Grody Ford first for my next new vehicle, as well as ongoing service needs. Thank you!
Michael I.
5 out of 5
1/17/2020
Service completed on time. Communication was great. Quality of work was excellent.
John B.
5 out of 5
1/17/2020
Joe did a great job.

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