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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Sandra O.
4 out of 5
1/28/2020
Chad Larson has always be professional and kind...
Diego D.
4 out of 5
1/28/2020
Best dealership in all of California
Kathy H.
4 out of 5
1/28/2020
Very disappointed in the service from Ken Grody Ford. I cant recommended Ken Grody to anyone. All electrical issues still exist after picking up the car today.The service manager must be a phantom. Doesnt return calls and nobidy can say when he will be in. This is really unheard of in a service industry. Kathy H
Gary J.
5 out of 5
1/26/2020
Mike Mills is always in constant contact with us & keeping us updated on what needs to happen with our truck. We appreciate his personal experience & knowledge.
John M.
5 out of 5
1/26/2020
Mike is the best. Always spot on with his assessments and always meets expectations in terms of schedule and timing.
Brian G.
5 out of 5
1/26/2020
Great service. Thanks.
John K.
5 out of 5
1/25/2020
Joe’s the best!
John G.
5 out of 5
1/25/2020
Thanks for the gumball!
Elizabeth H.
5 out of 5
1/25/2020
Everything was great as usual. I have been a customer for over 10 years
Richard A.
5 out of 5
1/25/2020
Mike as always provided me a very professional update and progress of my last service
Truong T.
4 out of 5
1/25/2020
I just left the Ford store and drove more than 40 miles home. the feeling of driving is very shaky and shocking, the sound insulation of the car and inside the driver is not good and noisy I am very sad about how to check, and adjust my car at ken gordy I really want you to adjust the one I was proud of when I bought it Very powerful and extremely smooth. That's what the F150 XLT 3.5 L 2019I experienced at first
Arian S.
2 out of 5
1/24/2020
My car stopped for safety warning several times in the last three months snd I asked the mechanics to at least read the data and see what was the reason but he said he can not fo that over the weekend. These CAD devices are not very complex to connect and read the code and I am not sure why should I retirn the car again on the weekdays to fo that.
Eric R.
4 out of 5
1/24/2020
Great service, insane price to fix a seatbelt.
Andy &.
5 out of 5
1/24/2020
We love Chad!
Jessy Yolanda.
5 out of 5
1/24/2020
The service was professional and smooth.
Andrew S.
5 out of 5
1/24/2020
Great service
Howard V.
5 out of 5
1/24/2020
I was more than satisfied, thank you all for your professionalisms at what you and your team does to get my vehicle service, I gotta say though I was so overwhelmed on how friendly everyone working there, that is so awesome. Thank you again for the great service that you provide for your customers.
Patricia V.
5 out of 5
1/24/2020
Joseph was awesome and very helpful.
Curt B.
5 out of 5
1/24/2020
Thanks for your help Mike and Paloma.
George H.
4 out of 5
1/23/2020
Special thanks to Mike Mills and Rafael Alvarez who went over and beyond to get roof rack parts for my new EcoSport!

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