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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Tariq A.
2 out of 5
2/5/2020
Your team member called me after an oil change to alert me that I needed a wiper change, but neglected to mention I needed new brakes. When I picked up the car from the oil change, the report said I had 0 brake pad thickness on the right front side. I was told I had to come back another day and make another appointment to address my brakes. The report also said I had no rotor damage and only needed new pads. The first available appointment I was offered was in 2 weeks!!!!! Your service team was willing to let me drive my car with a 0 brake pad thickness for two weeks!!! I went to another dealership who replaced the pads, but because it was a week after the Ken Grody fiasco, I had to pay for new rotors as well. Ken Grody service team should be responsible for the rotor damage. I’ll just make sure to discourage as many people as I can to work with Ken Grody Ford.
Joseph M.
5 out of 5
2/5/2020
Fast service. Well informed. Fair pricing for service. And has my trust
John D.
4 out of 5
2/4/2020
Onsite, the service and KG team are great, the service and updates on the car were outstanding. However, your reservation and email notification system has issues, twice this past year, i responded to a service reminder email and scheduled an appointment to only show up and not actually to have an appointment.... the first time they fit me in but this past appt i was turned away and rescheduled for the following Saturday. It was frustrating because i took off work early and arranged to meet people in the Carlsbad area...I think appts booked right on website works fine but the email link to the appt reservation system is where the issues occurred.
Jerry G.
5 out of 5
2/4/2020
Thanks for the fast service
Shannon W.
5 out of 5
2/4/2020
The entire team was amazing! Thank you so much!
Dennis T.
5 out of 5
2/4/2020
Keep being friendly and honest!
Vera B.
5 out of 5
2/4/2020
On time, finished before the promised time and kept me updated. Also gave me a ride home and picked up. Thank you!!
Damian S.
5 out of 5
2/4/2020
Kepp up the excellent work!
Vickie M.
4 out of 5
2/4/2020
I waited for a few hours but all went well. It would have been nice to get a free car wash.
Carleen D.
5 out of 5
2/3/2020
Was quickly completed which was good for me. Thanks.
Cathlyn P.
5 out of 5
2/2/2020
Chad was great.
John D.
5 out of 5
2/1/2020
Great service and quick.
Pamela C.
4 out of 5
2/1/2020
It was actually Steven that helped me in and out my car was taken care of very quickly & efficiently . I needed my left blinker fixed Steven quoted a price, then they fixed it! Thank you! Pamela C
Tim T.
5 out of 5
2/1/2020
Chad is always most professional. He is detailed along with being courteous. I will continue to bring my truck to Ken Grodde and Chad Larson
Janice L.
5 out of 5
2/1/2020
Chads the best always makes sure my Ford Explorer is in top shape.
Julio G.
4 out of 5
2/1/2020
The guy is amazing. He walked me through the whole service without taking me for my cash. I couldn’t be more appreciative of his service. Thanks man! You faqn rock.
Ryan P.
4 out of 5
2/1/2020
I started coming to you because the service at North County Ford is terrible. This is my second time with you guys and if the customer service continues to be great I will always come back. Keep up the great work! Thank you!
David P.
5 out of 5
2/1/2020
Great customer service and professional attitude.
Lacey O.
5 out of 5
2/1/2020
Service is always great!
Keith H.
4 out of 5
1/31/2020
Chad, worked very hard to get to the bottom of the problem and great customer service. He is a very busy man, but took the time to make sure we were satisfied and the job is done right. Thanks for hiring people who care about the customer and not just the bottom line. Carrie Hubbs

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